UJET Virtual Agent Demo

The UJET Virtual Agent provides proactive start-to-finish conversational AI support aimed at gathering intent, processing the situation, and either resolving the issues automatically or handing off to an agent.

AI-Powered Conversational CX

UJET’s Virtual Agent can transform your contact center through modern, scalable, and reliable virtual assistance. UJET’s Virtual Agent delivers more personalized self-service to help scale your business and reduce costs.

Predictive and Contextual Routing

Use real-time and historical data for contextual awareness and determine if a specialized Virtual Agent or a human agent will yield the best outcome on an individual basis.

Create Generalist or Specialized Bots

Create specialized bots that are well-practiced and proficient in specific tasks or generalists that have a broader understanding and can better navigate uncharted territory.

Warm Handoff to Human Agents

If the Virtual Agent introduces an interaction to a human agent, they’re given the full context and high-level summary of the customer’s support journey for more personalized service and quicker resolution.