About
Shipup is a leader in the delivery experience. We enable online retailers to deliver branded and proactive communication that delights customers at every stage of delivery and beyond, while optimizing customer support workload.
This product is intended for
- Head of Ecommerce
- Customer Service Specialist
- Customer Experience Manager
- Head of Marketing
- Head of Operations
Media
Products media viewer
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Track and Communicate
Impress your customers with branded notifications, a custom tracking page, and proactive alerts that keep them informed, building loyalty and boosting repurchases.
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Smart Delivery Estimate
Give your customers accurate AI-powered delivery estimates, cutting support inquiries while increasing satisfaction and loyalty.
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Returns Management
Make returns simple with a customer-first process. Offer easy label downloads and encourage exchanges or store credits instead of refunds, all managed from one platform with valuable insights for better support.
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Delivery Feedback
Resolve customer issues faster with automated feedback surveys. Direct happy customers to review websites, offer tailored solutions to detractors, and streamline support by automating ticket creation based on responses.
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Logistics Insights
Stay informed of critical issues, take action quickly, and gain leverage in your carrier negotiations. Generate customizable reports on demand or at set intervals, access shipping data without logging in, and share only the insights you need with your team for tailored analysis.