Zinc Intelligent Remote Service
Field Service Management (FSM) Software by ServiceMax, a PTC Technology
About
ServiceMax Zinc connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing organizations to reduce mean time to repair, boost customer satisfaction and improve employee engagement.
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Zinc Intelligent Remote Service
Zinc makes it easy to communicate information to the entire company, facilitate connections and sharing among field engineers and maintenance workers, and deliver immediate visibility for management into what’s happening on the front lines.
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Team Communication
Zinc’s powerful remote service features allow teams to communicate 1:1 and in groups using text, voice, video and photo annotation, content sharing and location sharing.
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Broadcasts
Whether it's a video message from the CEO, a new operating procedure or a safety alert, Broadcasts disseminate information in real time to your technicians’ mobile devices.
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Hotlines
When technicians need help on a specific problem or help from someone in a specific role, such as a dispatcher, Hotline Groups connect them to the right expert instantly.
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Communication Analytics
View usage data, access communication maps, identify which regions or groups are communicating better, and ultimately correlate these patterns with your most important business metrics.
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