About
ServiceMax Engage is an intuitive mobile application that connects service organizations with their end customers—the owners and operators of the equipment they service—to improve customer experience and asset data quality.
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ServiceMax Engage
ServiceMax Engage is an intuitive, turnkey mobile application that connects service organizations with their end customers—the owners and operators of the equipment they service—to improve customer experience and asset data quality.
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ServiceMax Engage
ServiceMax Engage is more than a service request app. It also gives end customers access to the same asset service data as field technicians.
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Service Process Engagement
With Engage, you can initiate a service request, request a technician, view and manage appointments, receive real-time appointment notifications, track technician location en route to site, and communicate with technician via text message.
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Remote Expert Support
Engage provides the help you need via Zinc Hotline support. You can receive guided support including audio, video, and annotation and initiate Hotline Conversations within context of asset.
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Asset Insights & Updates
Use Engage to view asset information, view service history, access additional asset service knowledge documentation (product manuals, FAQ, images, videos), and more.
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