Chat-Like Experience for the Cardholder and Chargeback Team

While giving the cardholder a chat-like experience to raise a dispute, Amiko also enables the chargeback team to contact the cardholder for follow-ups, providing a truly end-to-end digital experience.

Automatic Creation of Dispute Cases

Upload thousands of transactions, and Amiko will create cases and submit the first action, e.g., submit to Ethoca for collaboration, without any additional efforts for the chargeback team.

Covering 100% of the pre-chargeback & chargeback life cycle

Amiko fully covers the pre-chargeback (“collaboration”) and chargeback life-cycle. Therefore, Amiko can replace existing chargeback tools and/or services from the Issuing Processor. In addition, Amiko covers the full lifecycle of fraud reporting with Mastercard and Visa.

Search For Transactions Directly on Mastercard and Visa Network

Amiko integrates directly with the Mastercard and Visa Networks and therefore enables the chargeback team to search for transactions and get details directly from the payment network. Therefore, to use Amiko, there is no need for integration with the payment processor.