Introducing Auto QA by Observe.AI

Boost agent performance faster with Auto QA by Observe.AI. Automatically score 100% of your interactions so you can coach your agents based on reality. Avoid spot-checking QA and turn every conversation into business-improving intelligence to act on.

Auto QA's Moment Builder Feature

Build moments to identify and track key instances that are meaningful to your business.

Auto QA's Automation Rule Builder Feature

Build automation rules to evaluate questions in QA forms and link questions to moments.

Auto QA's Machine Recommendations Feature

See the evidence used to arrive at automated answers and give feedback to further refine the machine.

Auto QA's Testing & Calibration Feature

Combine human and machine intelligence to test, tune, and validate machine-driven results for higher control.