About
Mosaicx is a cloud-based solution that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx makes conversational AI surprisingly simple. Mosaicx is a part of West Technology Group, LLC, controlled by affiliates of certain funds managed by Apollo Global Management, Inc. (NYSE: APO).
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Mosaicx: Because Every Interaction Matters
Intelligent virtual agents for automated inbound and outbound customer interactions using built-in AI and machine learning technology.
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Engage
AI virtual agents that make it easy for companies and people to communicate.
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Outreach
Leverage advanced AI technology to deliver proactive and predictive messaging, effectively managing customer alerts, updates, and reminders.
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Insights360
Insights360 is the only analytics solution that captures end-to-end interactions from dial to disconnect and across media, including time on hold, self-service interactions, transfers to a live agent, and third-party services. Listen to calls from the customer’s view and get the data needed for confident decision making.
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Advisor
As your business changes, your virtual agents must adapt. With Mosaicx Advisor, we ensure your virtual agents continue to provide the best value, no matter what.