About
The Live Monitoring feature of MiaRec’s Contact Center Intelligence Platform lets supervisors listen to individual ongoing calls or in real-time or consecutive calls of a particular agent over time, allowing them to step in to de-escalate occurring issues if needed. Live call listening can help improve customer service and be used to train new employees.
This product is intended for
- Contact Center Manager
- Contact Center Director
- Call Center Supervisor
- Call Center Representative
- Workforce Management Specialist
- Contact Center Operations Manager
- Call Center Director
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MiaRec Live Monitoring
Listen to single or consecutive ongoing calls in real-time.
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MiaRec Live Monitoring
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MiaRec Live Monitoring