About
Today’s customers expect prompt and professional communications. LumenVox’s next-gen Call Progress Analysis (CPA) software with Voice Activity Detection empowers businesses to more effectively reach and engage customers in real-time. LumenVox CPA leverages the strength of LumenVox speech recognition and tone-detection technology to distinguish machines from live humans and business from residence, empowering auto-dialers with superior precision in call-to-agent routing or message delivery.
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LumenVox CPA Benefits
LumenVox Call Progress Analysis uses both Speech Recognition and tone detection to make contact centers more efficient and effective. We’ve been in the telephony and contact center business for years. You can trust us to successfully process speech at scale with Call Progress Analysis.
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LumenVox CPA Use Cases
Recognize speech. Detect tone. Go over and above predictive dialers. When your auto-dialer software is equipped to identify every call with pinpoint accuracy and deliver a full, customized message to your customers, you can hit your contact center targets.
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LumenVox CPA Video Overview
What do customers crave the most? Communication. LumenVox Call Progress Analysis uses advanced speech recognition technology to determine whether an outbound call has been connected to a live person or an automated recording system and times its output accordingly.
Featured customers of Call Progress Analysis (CPA)
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