Meet Freshworks for Marketers

Freshworks lets D2C and eCommerce organizations manage marketing and customer support with a single solution. Share customized messages on the platforms your customers like to use and use AI functionality to anticipate customer needs, chat in real time, and get them to check out, all in one ridiculously easy solution.

Purpose-built marketing CRM for your e-commerce businesses

Message sharper, convert faster, and delight better with a unified marketing automation platform.

Drive personalized multichannel engagement

Engage with buyers wherever they are and provide consistent multichannel experiences across email, WhatsApp, SMS, live chat, social media, and more using a single solution.

Segment buyers and engage them with targeted promotions

Create or refine your target audience based on their purchases, behavior, and preferences, or use pre-built segments such as new or returning customers, one-time purchases, abandoned carts, and more to send personalized messages that drive conversions.

Automate workflows to sell while you sleep

Save time and effort with our ready-to-use cross-channel campaigns to automate your tasks at scale. Choose from 20+ e-commerce journey templates, 150+ customizable email templates, and chatbot templates for WISMO, FAQs, checkout, and discounts.