Introducing Genius AI

Generative AI can enhance customer experiences by providing personalized, faster, and more accurate service. Five9's Genius AI Suite, including the new AI Knowledge product, helps agents quickly find answers by pulling data from various sources, reducing wait times and improving efficiency. This integration addresses common issues like "dead air" during customer calls and simplifies access to information, making customer interactions smoother and more effective.

Five9 Genius AI Process Improves CX & Bill Pay Optimization

Using the Five9 Genius AI Process guarantees that you have a repeatable, structured method to identify use cases, tailor AI models, and select the right toolsets to achieve your outcomes. You can apply this process — every time you develop a new use case and on an ongoing basis. It simplifies AI strategy, development, and implementation, giving you a solid, defensible business use case to gain buy-in.

Five9 AI Strategy Tenets

Our commitment to future-proofing your contact center is reflected in four core strategy tenets that steer the development of our AI platform.