Turn your agents into experts from day one

Develop the behavior & skills your agents lack to become top performers. Observe your teams’ growth and give a possibility of self-coaching for your agents.

Train agent in new skills in a matter of days

Deliver high-end customized user experiences by training new skills for agents in any place, would it be office or remote.

Review calls and conversations 20 times faster

Review conversations using Customer Care and Sales scorecard. Speed up audio conversations review by scanning call transcript and tagging.