Answering Service Intro

Want to see what your answering service *could* be? Take a look at Courtesy Connection and we'll upgrade your answering service solution!

Answering Service One-Pager

You'll love our answering service! Features include a highly customizable phone tree, powerful notifications, real-time routing to your on-call staff, portfolio reporting, mobile apps, and much more!

Masked Outbound Calls

Protect the personal cell phone numbers of your site staff and regional leadership! With Courtesy Connection's Masked Outbound Calls, your team will never have to expose their personal phone numbers again, and their calls will appear externally as if they were coming from the property phone number!

Portfolio-Wide Call Visibility

With Courtesy Connection, everyone's access to data is based on their individual permissions. A leasing agent at a single community will see calls for their community, a multi-site manager will see their two or three sites, a regional will see their portfolio, and so on. Any time a call attempts to route real-time to your staff or where the caller leaves a voicemail, you'll be able to easily manage it via our web app, through your mobile browser, or through our native iOS/Android mobile apps.

Call Timelines

Want to see the entire life cycle of an issue? Using Courtesy Connection's "Call Timelines", you'll have clear visibility to: - Every inbound call and outbound call through the platform. - Who is a participant on calls (and who misses calls) - Call Recordings - Voicemail transcriptions - Status changes ... and more!