Find top products in Speech Analytics Software category

Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs quality audits across calls, chats, and emails. It is your one-stop solution to 3X your contact center performance by improving agent performance holistically, boosting customer experience, and increasing your contact center ROI. Our products include: 1. Quality Management System (Free) 2. Automated Quality Assurance 3. Customer Intelligence 4. Automated Agent Coaching 5. Learning Management System 6. Conversation Intelligence Language Support: The system can analyze calls in English, Hindi, Spanish & 70 other languages. Integrations: Convin integrates with your cloud telephony system/ dialer system/ video conferencing platforms to fetch/record all conversations & then analyze them. The system supports both native and custom integrations.

Analyze, automate, operationalize—so you can compete on better customer experience. The Verint Experience Cloud accelerates the pace of XM innovation—holistically and at your speed. Verint Experience Cloud can help you to understand every moment and speed the impact of improved experiences for your customers, employees, and business. Click the link below to learn more.

Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

GreyLabs AI is a Call Center Speech Analytics Solution for Banks, Financial Institutions and Insurance companies. GreyLabs AI uses cutting-edge Generative AI to accurately derive insights from each customer conversation to create a delightful experience. Use-cases: 1. Improvement in the efficiency of Call Center Agents across Sales, Customer Service and Collections 2. Automatic audit of 100% of the calls of the Call Center 3. Identifying Lead Generation and cross-sell opportunities from the inbound calls 4. Insights for Senior Management to improve Product and Processes We are funded by Matrix Partners (Z47). If you run a Call Center of more than 50 agents, we would love to speak! Visit us on https://greylabs.ai/

Knovvu Analytics offer a better way to leverage customer conversations. The tool transcribes all voice and text interactions and analyzes using advanced emotion detection technology. Through data mining these conversations, brands can discover actionable insights for improving customer and agent experiences.

Drive better phone interactions with Cogito's AI-powered application that delivers live guidance and behavioral insights.

Mihup.ai is an enterprise-ready conversational intelligence platform that empowers and understands conversations, to drive successful business outcomes. Mihup Interaction Analytics (MIA) is an analytics & audit application for contact centers. It enables 100% interaction analytics & AI-powered automation of audits. MIA can transcribe, analyze, and audit 100% of customer agent interactions to give accurate & detailed insights into agent performance, Voice of Customer, and business processes. It allows automation of the QA process in contact centers, making it more efficient as compared to the current random sampling and manual analysis on <3% interaction conducted by contact centers. The insights derived from analyzing 100% of interactions, enable decision-making that elevates customer experience, increases sales conversions, improves agent performance, and optimizes costs.

The CallMiner platform makes it possible to analyze 100% of customer conversations and turn those insights into transformational business change. Analyze interactions at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity; Use AI and ML-powered analytics to correlate text-based and audio interactions, even when channels are not integrated; Connect the dots between human understanding and the tangible action required to turn it into business improvement. No other platform delivers the tools and capabilities to drive enterprise-wide value.

Learn more about improve contact center and enterprise performance management with CallMiner Eureka speech analytics software.

The Neo Cloud is ASC’s approach to a flexible provisioning model that allows service providers and system integrators to add features to their portfolio and expand their growing business. Neo Cloud operates on Microsoft Azure and provides (compliance) recording, quality management, and analytics as a service from the cloud. Customers such as financial institutions, contact centers or public safety organizations are able to record and archive all communication channels easily and compliant. - Flexible Deployment - Secure Data Management: Reliable storage of recorded data in redundant Azure Cloud Storage - Reseller Structure: Easy and save management of n-tier partner models - Excellent User Experience: Seamless integration into your environment via APIs - On-Premise Integration: Data import and integration of on-premise PBXs for recording directly in the Neo Cloud - Non-Stop Operation: 24/7 support for services operated and monitored by ASC