Customer Feedback

Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick to complete surveys, which display as personalized conversations that generate higher than average response rates.

Coaching

Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including coaching, employee experience, text analytics, and reporting capabilities all on a personalized dashboard for desktop, mobile, smart TV or within Salesforce.

Recognition

Catch people doing things right and build a customer obsessed frontline culture based on positive feedback.

Business Insights

Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers.

Workflows

Take action on customer feedback and drive advocacy and referrals. Use automated workflows to turn feedback into positive reviews that boost your Google rating and referrals that become new business. Increase retention by automating follow up with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary.