Bot-Human-Bot Experience

Chat with your customers in real-time or asynchronously on all your messaging channels. A Conversational AI bot solves FAQs instantly and, only when needed, transfers the session to an agent in a live chat to continue the service.

Omnichannel Experience and AI Suggestions

From a single platform, Live agents can answer questions coming from web chats, mobile apps, Facebook Messenger and WhatsApp. Its AI-powered engine detects frequently asked questions and recommends the best answer option.

Track down valuable information

Monitor every conversation, evaluate your agents’ work, and help them become your clients' heroes. Filter by date, channel, or group; assess average service and waiting time, customer satisfaction, and find out the busiest days and times.

Analize agents' performance

The Agents section will help you monitor your agents and keep track of their performance.