About
Offer a self-service customer experience using Help, a code-free centralized knowledge base with a search engine powered by Conversational AI.
This product is intended for
- Customer Service Specialist
- Customer Support Representative
- Support Specialist
- Customer Care Professional
- Sales Specialist
- Sales And Marketing Specialist
- Marketing Specialist
- Human Resources Specialist
- Call Center Representative
- Call Center Director
Media
Products media viewer
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Self-service a click away
People look up information on their own, whenever and wherever they want. With Help, you can easily create a knowledge base about your services, products, or business. Its AI-powered search engine identifies intents and informal language and offers instant articles related to their queries.
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Conversational AI Engine
At Aivo we've created a Conversational AI-powered engine for modern customer service interactions.
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Upload, edit and publish content with a single line of code
Create articles in HTML format from Aivo’s platform. Use the enriched text editor and easily add multimedia complements. Manage content in categories and subcategories from the Tag Manager. No need for tech knowledge.
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Analyze, learn, and evolve with Deep Analytics
Discover what your customers want and improve their search experience with Aivo's learning and training tools. Analyze the most consulted tags or article ratings and find out new ways to improve content quality.
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