About
Automate customer service, reduce operational costs and deliver a modern experience across digital channels with a code-free solution powered by Conversational AI.
This product is intended for
- Customer Support Representative
- Support Specialist
- Customer Care Professional
- Sales Specialist
- Sales And Marketing Specialist
- Marketing Specialist
- Human Resources Specialist
- Area Collections Manager
- Customer Service Manager
- Head of Call Center
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Conversational AI Engine
At Aivo we've created a Conversational AI-powered engine for modern customer service interactions.
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Omnichannel experiences with Aivo + Genesys
As a Premium Genesys AppFoundry Partner, Aivo complements Genesys Cloud and Engage with an automatic customer service solution with Conversational AI.
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Code-free customer service solution
Aivo’s Knowledge Manager is designed so that any team can load and publish content across all channels without a single line of code. Easily add flows, videos, forms, carousels, support tickets, buttons and live chat transfers. Use conditions to create different experiences depending on the customer type or channel.
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Automate, chat and solve with artificial intelligence
With AgentBot, you can offer a modern customer service experience, while also improving satisfaction. Chat with your customers naturally and on any digital channel. Solve queries using images, videos, buttons and other interactive complements.
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Measure Satisfaction and evolve the experience
Having a deep understanding of the bot’s performance is key to improving customer service. Aivo’s deep analytics tool helps you assess the main metrics and learn from your client's experiences.
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