?? Wellnest employees ROCK! We are delighted to announce today, that longtime employee and Director of Quality Management and Compliance, Socorro Gertmenian PhD has been chosen to Chair and lead the Southern Regional (SA 5-8) Quarterly QIC (Quality Improvement Committee.) This leadership role is part of Los Angeles County’s Department of Mental Health’s new structure combining all service area QICs into two Regional QICs, effective October of this year.? Dr. Gertmenian has been leading the SA 6 (QIC) for several years, supporting both SA 6 Department of Mental Health’s directly operated and legal entity programs, while communicating county and state changes. Socorro shares, “I love helping others so that as a collective we can help as many people as possible. I love the community of helpers I get to work with, whether they engage in direct service or work behind the scenes, we all play an important part.” Let’s all join together in lifting up Socorro for this impressive leadership role! #Wellnest #WellnestEmployees #WellnestTurns100 #MentalHealthMatters
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Tales from my Travels 3/3:?Colleagues I spent two days at the start of the week in the company of some of my coaching colleagues from HCA (The Health Coaching Academy). And, apart from a belly full of cake, I came away with a deep respect for the power of leadership done well. As a coach, I get to peep into all sorts of worlds; clients pull back the curtain on their environments and invite you to see what’s going on. Unfortunately, more often than not, what you see is not pretty. Systems that are far from person-centred or psychologically safe, ones that make unreasonable demands on the individual and then castigate them for under-delivering on what was impossible to deliver in the first place. You know the drill. So the contrast with the world that HCA creates is all the more startling. Lesley Thompson, MCC and Kaye Burnett invite their associates to come together on retreat precisely because they walk the walk in their leadership. They believe in celebrating the experiences and talents of others.?They invite co-creation and dedicate time and space to creatively exploring the insights of others. They offer space for personal and professional development in a fun and whole-hearted way. Far from gate-keeping and grand-standing, they lean in with open-hearted curiosity to ask, ‘What else might be here?’ And that creates an environment where it is safe to challenge, and where there is an abundance of permission to play. The result? Two days of creativity, growth and joy. I absolutely loved it. And I notice I feel reenergised to support others in creating environments where this sort of leadership is standard, so more people can thrive at work. Now wouldn't that be wonderful ?? __ In case you didn't know, HCA offer a range of incredible, person-centred, flexible training programmes that are human-centred and transformational for those that attend - and all those that they support. If you know any organisations that would benefit from high-quality training solutions then keep HCA in mind. I guarantee it’s a referral you’d be happy to make.
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?So much of our feedback from delegates on our leadership development journeys focuses on the powerful insights they have gained from learning about their inner chimp, and how to recognise and appreciate them. Is this something you’re familiar with??We’d welcome your thoughts on Dave’s suggestion about ‘checking in with your chimp’… #MondayMorningMessages #Leadership #InnerChimp #PsychologicalSafety
I recently spent time with a cohort of senior leaders who had worked out a clear way of signalling to others how they were feeling in terms of resilience or their inner chimp each day. People spoke openly about their inner chimps in a supportive way, which in turn helped to create an atmosphere of psychological safety. It's a huge step change when whole communities are using the language, as I could see with this organisation. It made me think that it would be immensely useful to senior teams if there was a way of signalling at the outset of a meeting (and even checking in partway through) to see how everyone's chimps were feeling and to consider their levels of resilience that day. We've posted before (https://lnkd.in/eii-sPys) about asking people to name a significant distraction they have at the very start of the meeting and this could be a very useful extension of that, giving people the opportunity to update on the status of their chimp, depending on whether it was calm or in danger of escaping that day...
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Having a sense of community is more powerful when having an honest conversation with yourself about your inner chimp. So many of our Monday Morning Messages (feedback from delegates on our leadership development journeys) focuses on this powerful tool and it’s always really interesting to see how that vulnerability is driving powerful change within organisations where everyone understands the reference – and the insights it brings into ourselves and others.
I recently spent time with a cohort of senior leaders who had worked out a clear way of signalling to others how they were feeling in terms of resilience or their inner chimp each day. People spoke openly about their inner chimps in a supportive way, which in turn helped to create an atmosphere of psychological safety. It's a huge step change when whole communities are using the language, as I could see with this organisation. It made me think that it would be immensely useful to senior teams if there was a way of signalling at the outset of a meeting (and even checking in partway through) to see how everyone's chimps were feeling and to consider their levels of resilience that day. We've posted before (https://lnkd.in/eii-sPys) about asking people to name a significant distraction they have at the very start of the meeting and this could be a very useful extension of that, giving people the opportunity to update on the status of their chimp, depending on whether it was calm or in danger of escaping that day...
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Celebrating 6 Years at Heath Consultants! I still vividly remember the day I applied for the Supervisor position. The night before the Area Manager's visit, I was torn between doubt and determination. But I took a deep breath and told myself, "Why not me?" The next day, I walked into the meeting room with confidence and a hint of Lincoln Hawk spirit ( Sylvester Stallone in Over the Top). When the Area Manager called my name for the interview, I was ready "flipped my hat around in my mind". I gave it my all, leaving everything on the table. That night, I received the offer, and it felt unstoppable! I vowed to become the best Supervisor Heath Consultants had seen. Six years later, I'm proud of my journey and grateful for the opportunities. Heath Consultants has been more than just a workplace - it's a family. Lessons learned: Take risks and believe in yourself. Prepare for the unexpected. Give it your all, always. #HeathConsultants #SixYearMilestone #CareerGrowth #Leadership #Determination #Gratitude
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https://lnkd.in/etRm_QE3 With thanks to Pepper ??? Wilson for providing this fun and practical post on David Emerald Womeldorff's work of the Dreaded Drama Triangle and the Empowerment Dynamic. Along with The Conscious Leadership Group's: "Above and Below the Line," the DDT and TED are our most commonly used frameworks in working with healthcare leaders and teams. Think about it: as a nurse, I went into healthcare because I wanted to improve people's health. Some might say, I wanted to "save" or "rescue" people. That's a noble goal, EXCEPT when I over use it and apply it to all aspects of my life! At SixSEED Partners, we work with our clients to identify their thinking habits of responding as "heros/ rescuers" and invite them to shift to a more empowering perspective that encourages development in their teams and less wear and tear on them. And we compassionately and with healthy humor, invite them to notice their own inner persecutor and help them shift to a more kind and generous approach to self-management. It is no coincidence that we often see that grace applied to others in their lives, once they have mastered it for themselves. Would you like to learn how you might apply this framework to your teams? Contact us here: https://lnkd.in/gPbhaDj https://lnkd.in/eir4wsDJ #pepperwilson #davidemerald #thedreadeddramatriangle #theconsciousleadershipgroup #wellbeing #culture #teamdevelopment
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So, you are leading a department in a hospital, you want to… ...and you are also kind of stuck there now. No one else wants the job. ?? You spend your days attempting to listen carefully to your team and to advocate for them.? You want to create a great workplace, your colleagues are terrific given half a chance. ?? It’s just so damn hard because of all the meetings. And the gaps in nursing and techs. And the budget has been cut… And you miss your clinical work. ???? Every day the same thought goes around in your head, sometimes it comes out your mouth at home –?something’s gotta give.??? At the moment what feels like giving is your life, your sleep, your sense of humour.??? ?? There’s got to be a better way. Every time you reach this dead end you feel guilty and put your head down. Repeat the ingrained pattern built over a couple of decades, keep going. Why?? Whose it all for?? What are you gaining from this pattern? Is anyone, gaining from this pattern? Pause, take a moment to review and reflect.? You won’t regret acting in line with your values.? If this is not the role model you want to be you can stop.? You can get some help.? It's hard to change behaviour all by yourself in an environment that supports the status quo. Leadership is an infinite game. To be a great leader in healthcare it’s good to have a support team for the long term.?Leaders in so many other industries have a coach working with them continuously. Imagine... Commit to making a change this week. Whether you plan to stay in the role or not, either way, get some help. Use your CME to enlist a coach for 12 months. Tend and befriend your self and break the mould, show your team what values based, #professionalfulfilment can look like. #coaching?#doctors #physicianleaders #CMO #DirectorofMedicine #HeadofUnit #physician
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Psychological safety is not only a top-down responsibility, but also a shared responsibility among all team members.? Just finished the course “How to Collaborate with Your Colleagues to Build Psychological Safety Together” by Erin Shrimpton and CRFT Productions! Check it out: https://lnkd.in/dSwtKhw9 #teamcollaboration #emotionalintelligence.
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Psychological safety is crucial for fostering innovation and success. For more on the leader's role in creating an environment where employees feel comfortable speaking up, taking risks, and sharing their perspectives, check out this white paper from our partners at Integro: https://buff.ly/3L9zYaD #PsychologicalSafety #LeadershipDevelopment #Teambuilding #ASBD
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Here's me showing you what the pinnacle of SMRT Corporation Ltd SMRT Service Excellence looks like while I assist a commuter with lodging a Lost & Found report. Nothing pretentious or wayang for sure because this shot was 100% candid! (I got sniped ??) I choose to #CSERve with much pride and professionalism, and am always ready for anything that comes. Be it a drunk commuter, a lost commuter or an angry commuter ranting away about SimplyGoanddie. People won't believe and understand this but I thrive best in a stressful environment that I know on the back of my hand. In fact, I even take my #CSERvice as a way to unwind from work or generally unhappiness because in #CSERving, when the commuter is happy, I am happy as well — and for me that is my "income". Countless people wanted to compliment me thinking I'd get a pay raise but obviously my income is already -$128 (referring to the AMTP). I also had people who couldn't believe that I was doing all of these absolutely for free. Even sometimes I cannot believe myself but I invite you to come, observe from afar how I serve commuters and how even staff can learn from this! ?? If you have any photogenic or just glam shots of me serving commuters, I'd love to see them! ?? SMRT Leadership Development School Leaders too, need to learn how to serve commuters on the ground to understand what's happening, on the ground. People often say they have leadership skills at interviews, but they are faced with little to no challenge to validate their skills. Let's not even think so far as to responding to safety-related emergencies. Would you be able to handle an angry commuter ranting about SimplyGoanddie? This unique experience, expertise and knowledge that I have gained lives with me but can also die with me very easily if no one cares enough to learn from it. We can be better, but let's not stop there. Let's be the best! ??
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Safe to speak up at work? What does it mean to you? What does it mean to me? I can guarantee we all define this in different ways. Step 1 has to be defining what this means for your team and your organization. Step 2 is consistently communicating the appropriate and intentional avenue or opportunities to speak up. Step 3 is celebrating and calling out those who speak up and intentionally sitting down and seeking feedback with those who don’t. Step 4 is closing the loop by communicating back to your team the changes their ideas brought forth AND taking the time to explain the why behind the ideas or suggestions that weren’t pursued. Repeat consistently and build upon your culture. Sign up for this free newsletter: https://lnkd.in/eSvN-awi
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Congratulations Socorro Gertmenian PhD!