?? ICYMI, our head of digital product Jami Jennings recently sat down with three credit union leaders Alison Cooke Leia R. Nadine H. to discuss their journey toward a digital-first approach, each at a different stage of transformation. They all shared valuable advice for credit unions looking to modernize while maintaining their relationship-driven service model. Key Takeaways: ? 48% of surveyed credit unions believe they’re on the right track to digital-first banking. ? AI & automation are reshaping operations—but it’s more than just chatbots ? Data-driven personalization is the key to deepening member engagement ? The most successful digital strategies enhance, not replace, personal connections Whether it’s moving to a "digital branch" model, integrating AI for operational efficiency, or using data to power personalized experiences, the key is to start small, stay adaptable, and always put member experience first. https://lnkd.in/gxE5Vw9w #creditunions #digitalfirst #banking #fintech #digitalbanking #corebanking #personalization
