Vibes的动态

Introducing an OTP feature in food tech and quick commerce platforms can significantly reduce complaints related to undelivered orders. The implementation can be tailored for both customers and delivery riders to address specific concerns: Customer Segment: Customers who have raised complaints more than a certain number of times should be required to share an OTP to confirm delivery. This added layer of verification will help ensure that orders are correctly delivered and acknowledged. Rider Segment: For newly joined delivery riders, particularly those handling cash on delivery (COD) orders, the OTP feature should be promoted. This is to mitigate the higher risk of fraud associated with new riders. By requiring an OTP, the platform can ensure that the rider is delivering to the correct customer. The OTP should be static, similar to an ATM pin, which customers can use for all their deliveries. This simplifies the process while maintaining security and reducing the likelihood of delivery rejections. #foodtech #gcc #technology

?? Attention Merchants ?? Our partner, Australia Post, has scheduled maintenance that will result in rating, shipment, and tracking API outages for their services this weekend. The Shipping & Tracking APIs will not be available during the following times: ?? Friday, 2 August 11:00pm AEST - Saturday, 3 August 12:00am AEST ?? Sunday, 4 August 10:30pm AEST - Monday, 5 August 12:00am AEST Please note this maintenance impacts all Shipping & Tracking APIs, Parcel Send, and MyPost Business. Services may resume earlier than 12am. ShipperHQ Customers — remember to switch on a Backup Carrier to avoid rate disruptions. Check the comments for more information on preparing for carrier outages like this. #Ecommerce #Shipping #AustraliaPost

The sentiment expressed below by Johan Moolman (now CEO Sanlam Group Rewards / ex CEO FNB eBucks) is a critical issue around the world as so many markets face cost of living crises. A journalist asked me last week do loyalty programmes even help consumers or are they a marketing con? "WELL," I said....... and quoted Johan below and other loyalty leaders around the world. Thanks Johan for your invaluable contribution to Chapter 73 of BLIND LOYALTY - 101 loyalty concepts radically simplified - available now on Amazon or https://lnkd.in/ecdmwZrC.

See this Cash Matters article for recent examples of why a diverse payments landscape, inclusive of cash, is more resilient. P.S. Greggs also joined the list of businesses hit earlier today: https://lnkd.in/dCwABZB4

We often overlook the importance of resilience versus convenience when designing processes. Several large retail brands in the last two weeks have seen network outages rendering cashless payments unviable, costing them business. Cash is a vital part of the payments mix and it is short-sighted to exclude from your point of sale. #paymentsmix #alwayscash #resilience

A few issues happening in the checkout line recently with Greggs, Sainsbury's, McDonald's, and Tesco having suffered payment outages in the past week. This is painful not just for the merchant but critically the customer who bears the brunt of the friction ?? ?? We’ve all been online or queued up only to find out “Sorry, the system’s down” or “Failed payment”. It’s frustrating. But this is where payment orchestration can play a key role. Why is payment orchestration (and BR-DGE ??) the answer? ?? Redundancy: By integrating multiple payment gateways, we ensure that if one gateway experiences an outage, transactions can automatically reroute through another, minimising downtime & saving hard earned revenue. ?? Customer Experience: Seamless transactions, regardless of the backend complexities, keep the customer experience smooth and frustration free. ?? Global Reach: Our platform provides rapid access to global markets, providing a unified payment experience worldwide, allowing consumers to pay via their preferred route. Let’s face it, tech issues happen, but they don’t have to bring down the show. For businesses looking to keep revenues flowing and customers happy, it’s worth having a chat about how payment orchestration can help. #PaymentOrchestration #RetailInnovation #DigitalPayments #BusinessResilience #CustomerExperience

420 is NOT the only high-volume day for retailers in the cannabis industry. In fact, with the number of retailers coming online in newly activated states, I suspect we will see other days eclipse 4/20 this year in total sales. Platforms that struggled with 4/20 will struggle with these days as well - especially those who provide services for "free". The platforms providing "free" services have already failed this year and will continue see an increase in stress without an increase in revenue to help with the costs to fix what's broken as more retailers running "free" software continue to activate. Why is "free" in " "? Because free software isn't free if it costs you thousands of dollars in missed revenue. Free quickly becomes really expensive. How many high-volume days are you willing to lose in a year? Check out the attached article written by Veronica Castillo for Cannabis & Tech Today and including insights from Cova Software's own Ryan Zens to learn more about why it is important to work with technology providers who understand how to prepare for these outlier retail days. #CannaTech #CannaBusiness #420Outages #Cannabis #CannabisIndustry #Dispensaries

?? What does the weekend Sainsbury's outage tell us about our reliance on software systems? ??? Sainsbury's apologised to customers after most online grocery deliveries could not be fulfilled on Saturday dues to technical issues after an overnight software update failed. Unrelated technical issues also forced Tesco to cancel a "small number" of orders. ?? It shows the ease with which we're susceptible to systems and the dramatic impact that glitches can have. Customers had to pay with cash or chip-and-pin, which is so significant when you realise that Apple Pay and Google Pay have over 1.5 billion active users worldwide. Many of us are now so used to not carrying cards, and over a third of the UK now never carry cash. ?? At We Are Fulfilment, we understand firsthand just how reliant we are on our software infrastructure to keep things running like a well-oiled machine. Whether it's order processing, inventory management, or customer support, our systems play a pivotal role in every aspect of our operations. But what happens when software goes down? ?? ?? The truth is, downtime is very rare.?Software failures can have significant consequences, ranging from delayed shipments, frustrated customers and brand damage. We're constantly striving to ensure that our systems are resilient, scalable, and capable of withstanding unforeseen challenges. ?? However, we also recognise that software downtime is an unfortunate reality of modern business. When it does occur, our team is committed to transparent communication, swift resolution, and learning from the experience to prevent similar incidents in the future. It's something that Sainsbury's has been praised for; their quick communication to staff and customers taking responsibility for the situation. We know that AI can help significantly in this field too - recognising and testing patterns, understanding coding errors faster and suggesting problem solving by checking gaps. ???? But perhaps the thing we have to remember with systems is that the more we create, the harder they have to work. They're getting easier to build, but harder to maintain.?And that we all need a little patience sometimes. #ReliableSystems #SoftwareDowntime #Resilience #fulfilment #ContinuousImprovement ????

UK grocery shoppers impacted by Systemwide outage Sainsbury’s, Tesco-Major Customer Impacts You have to wonder what type of investments major UK grocery chains and their service providers have made in their Data Center Recovery and Active-Active Transaction Architectures to support their front-line instore registers and online order shoppers. Just as important are they de-risking their IT environments with solid software change control and substantial testing procedures for application updates. Thousands of customers needed hours instore, were required to rescan groceries, utilize cash amid long waiting lines, while online order shopping was also disabled, all because of the grocery chains software updates.”X” in the UK lit up with customer complaints! https://lnkd.in/eWupUj4f

Subscriptions and Loyalty make a great pair. But do you know just how great? Here’s what the data says for Smartrr merchants: ??Subscribers CLTV is 185% higher than a non-subscriber ??CLTV increases an additional 88% when a subscriber redeems loyalty points By rewarding subscriber loyalty, you're not just increasing revenue – you're building a community of dedicated customers who keep coming back.