Velaris的动态

Churn feedback is gold for any business! It's the insights we gather from customers who decide to stop using our product or service.This feedback tells us exactly why customers leave, what parts of our offering didn't meet their expectations, and how we can enhance our product to keep them happy. For example, think about a software company. If a customer cancels their subscription, they might say things like our support was too slow, certain features were hard to use, or our product didn't mesh well with their other tools. Pendo.io ProductFocused ProductMonk Product Growth ProductPlan #UserFeedback #ProductDevelopment #CustomerExperience #ChurnFeedback #6methods #ExitInterviews #CustomerInsights #ProductImprovement #UserResearch #CustomerFeedback #ProductManagement

There’s no secret to Customer Success. ?? know your customer’s goals ?? unlock use cases fast ??? tailor the journey ???? drive adoption ?? measure value ?? show results Brilliance is in the basics. Most team’s problems exist because these basic things are not in place. So scrap the complexity. Do the foundational stuff well. Ready to get started? ?? Sign up to my newsletter and learn how yi can unlock these key pieces for your CS team. Link below. #csm #customersuccess #revops #customerretention #customerexperience

"We are in an era where integrations are so good that you can afford to get the best tool for a specific purpose without messing up your tech stack." Why do you need yet another tool? Our AE Hugoh Nycander got the chance to interview our CEO Johan Nilsson last week on common questions we get in meetings with potential customers. "You don't get a tool for the sake of getting a tool. You get one to achieve a specific goal. And in this day and age you can have a dedicated tool for each goal without causing friction in productivity." So it's time Customer Success got their own tool. Don't you think? ?? #customersuccess #csm #cstool

Customer Success can profoundly impact its organization: CSMs can transform the customer experience, improve business metrics, and contribute to sustained, lasting growth. But for Customer Success teams to achieve these results, they must have robust training, tools, resources, and support. That’s where Customer Success Enablement comes in. Read more about how to properly equip your CS teams on the SuccessCOACHING Blog: https://lnkd.in/d8SueX-M #customersuccess #customersuccessmanager #successcoaching

Exactly! —brilliance lies in mastering the basics. When it comes to where we begin: ?? Know your customer's goals. This reminds me of a quote from Seth Godin: "The other kind of marketing, the effective kind, involves understanding the worldview and desires of our customers, so that we can create a connection." —From ?? This is Marketing. ?? Genuine empathy and an authentic interest in connecting with your customers' needs is where the magic happens. This connection allows you to understand not just what they want, but >>why they need it. Empathy goes beyond data. It's about feeling your customer's challenges as if they were your own. ?? The next level: When you show genuine interest in your customer's fears, aspirations, and challenges, the relationship transforms. It’s no longer about just executing strategies or playbooks, but about anticipating their needs and becoming a trusted partner. ?? The result: Connecting through empathy doesn’t just change a transaction into a relationship—it builds a cycle where your solutions make a deeper, lasting impact. ?? Action! : How do you incorporate genuine empathy into your client interactions to ensure your solutions truly resonate? #CustomerSuccess #EmpathyInBusiness #AccountManagement #TrustedPartner #BusinessRelationships #ClientConnection #revops #csm

Typical Day in the life of a CSM using my favorite Tool for CS Calls - Jiminny As a Customer Success manager, it can be difficult to listen to my customers concerns, while taking notes and trying to remember what was discussed (especially if I sometimes have more than 6 calls a day) Using the Intelligence Feature, Jiminny really captures what a typical customer calls look like (Project Discussion, Services and Offerings as well as Future Planning) and it perfectly summarizes the next steps I agreed to take As I've always said Work Smarter, not Harder - and Jiminny really understands that! #reasonswhyiloveAI

Starting a customer program has never been easier. Whether it's Tech Touch Onboarding or an Enterprise Success Plan, launch in a breeze with ready-to-use templates??-> https://lnkd.in/dXQjCnpp #customersuccess #productizeprograms #Customerinterface #revops #customersuccessoperation

Currently tuning in on Scale + CS Summit. Have FOMO? Well don't worry! Just minutes into the session on "Transitioning clients from high-touch to a Pooled Model" -- We're diving into scaling CS! Emilia D'Anzica, MBA, PMP is discussing how CS teams are switching to a pooled model and how CS teams can scale while reducing CS team burnout. "60% of businesses that adopted pooled models reported improved client satisfaction due to faster response time." Interested in learning more about this new approach to scaling and various forms of customer communication? Register here to attend live or receive the recordings post-event:

Where do we keep all our prioritized customer feedback? PM: Scattered across multiple spreadsheet tabs, emails, support tickets, and notion docs ?? If you've ever been in this situation, you're not alone. Keeping track of customer feedback can sometimes feel like a scavenger hunt across your tools. The solution? Centralize it all. Your future self will thank you (and so will your team). #productmanagement #customerfeedback #productpevelopment

?? Organize your contacts with our Free Customer Database! ?? Easily manage customer information, track interactions, and improve your outreach. Simplify your database management at no cost. Get started for free today! ??? https://lnkd.in/du-pQEFC #CustomerDatabase #FreeSoftware #ContactManagement #BusinessEfficiency