Otter的动态

Elevate your hotel's housekeeping with the efficiency of #AutomaticLaundryFoldingMachines. Our blog unveils how this technology reshapes operations, from speeding up #Laundry processes to enhancing guest satisfaction. Read now for insights into the future of hospitality excellence. #CLM #IndustrialLaundry #ClothFoldingMachine https://bit.ly/4bVqbQI

?? “Knowing that Marriott approved it is one of the main reasons why I chose Canary. I trusted the company.” – Amber McCoy, General Manager, Marriott SpringHill Suites Orlando Lake Buena Vista South. Amber knew her guests wanted to tip housekeeping and other hotel associates for their hard work, but that those guests rarely carried cash. She implemented Canary Digital Tipping, an app-less mobile method to help guests tip departments and individual people seamlessly. With Canary, Amber saw: ?A 10% increase in cleanliness scores ? More guests tipping—jumping from 1 in 10 guests to 3-4 guests in 10 leaving tips. ?? Increased tipping: on average, guests tipped $10, up from $3-4, per room. Find out more about Canary Digital Tipping; ?? in the comments

#Reframing is critical to designing more compelling experiences, friends. Maybe I’m overthinking their ambition, but I love how Westin Hotels & Resorts has positioned housekeeping here. “Renewal” clarifies #intent, gives the team a distinct purpose, opens up the possibilities of how they might serve guests, and spells out what those guests can expect. (Plus, more ways for us to siphon off their White Tea bath and body line. IYKYK.) #yeahxperience #outcomes #experiencedesign #experiencestrategy

The Darkside of the Hotel Front Desk Hotel Front Desk is the place to be but their is a dark side to the hotel front office that they don't tell you about. In this episode we will uncover the darkside of the hotel front desk. Full video in comments #hotelmanagement #frontdesk #hotelier

?? The Crucial Conversation ?? Over the week end I had an insightful chat with Naomi, the GM of a luxury resort, about the critical role of pre-joining training for hospitality teams. First Impressions Matter: Guests can immediately tell if a team member is unsure or untrained. Confidence & Efficiency: Trained teams integrate faster and perform better, enhancing guest satisfaction. Cultural Fit: Training ensures new hires embody the brand's values and vision, reducing friction within teams. Long-term Success: Investing in training leads to a positive work environment, better reviews, and repeat business. In hospitality, a well-trained team is not just an expense—it's a key asset for delivering exceptional service and achieving long-term success. ??? #Hospitality #Training #TeamDevelopment #GuestService #WorkCulture #SaudiArabia #Vision2030 #Hotels #Restaurants

Unlock the secret to a motivated team! Vipul Dayal shares his top tips on using KPIs to drive staff performance and boost your hotel's bottom line. Want to dive deeper into rewarding your team effectively? Let's chat! #hotelowners?#hospitality?#hoteliers?#hotelboutique #hospitalityexcellence?#dailyinspiration?#hotelinnovation?#modernhotelier?#hospitalityleaders?#elevateyourhotel?#hospitalitymindset?#successinhospitality?#hotelteam

The type of F&B you DON'T want in your hotel... --> Lack of story --> An amenity --> Convenience over quality --> Ignore feedback --> Diluted message --> Boring The type of F&B you want in your hotel... --> Community driven --> Detail focussed --> Convenience --> Curated --> Innovative --> Making memories It isn't hard to do more of the things In the do's... Than the don'ts, You just have to think a little differently. Who agrees? ????♂? --------------------------- PS. If you want to know how we help hoteliers shift from the don'ts to the do's... ?? Reach out on DM and let's chat?Scot Turner Need more time? Ring the ?? in my profile to see more #innovation?#thinkdifferently2024?#hospitality?#hotels?#hotelsandresorts

"Shining Stars of Hospitality! To all hotel employees working tirelessly behind the scenes, your dedication hasn't gone unnoticed! From welcoming smiles to seamless check-ins, every interaction counts. Keep exceeding guest expectations, embracing teamwork, and elevating the hospitality experience. Remember, your role is not just a job, it's creating unforgettable memories! Share your own hospitality triumphs in the comments below. #HospitalityMatters #HotelLife #GuestExperience #TeamWork #MotivationMonday"

Rose Mentrie's words are always timely. Hospitality is about people taking care of people, and it takes every team member in a hotel to deliver on that calling. It’s not the brick and mortar that makes a hotel a home away from home for guests – it is the people providing heartfelt service. #hotelsandmotels #hotels #hoteliers #hospitality #hospitalityjobs

The old way to run hotel F&B is over. To be successful today You have to think differently... Experience --> Think Different Personalisation --> Think Different Menus --> Think Different Training --> Think Different Community --> Think Different Revenue --> Think Different There isn't much that hasn't changed So why do hoteliers insist on doing it the old way It's not fun. And there is definitely a far easier way. Who thinks the same? ????♂? PS. Don't blame your team for poor performance if you are stuck in the past. Engage with them to embrace the future! #innovation #audenhospitality #hospitality #hotels