Travel Outlook – The Premier Hotel Call Center?的动态

As globalization connects us more than ever, hotels face the challenge of delivering personalized service to guests from diverse backgrounds. Conversational AI is the key to breaking language barriers, enhancing guest interactions, and improving operational efficiency. Discover how:?https://lnkd.in/eU4A8PMB

??Each industry wants to make the most of AI investments and identify/prioritize opportunities where value is created or added. It is good to see that the travel industry has embraced generative AI for goals (productivity, time-to-market, content generation, etc.) that come up in other industries. ??This industry is also leveraging GenAI for language management in order to facilitate and/or accelerate communication and interaction with its international customers? "While there are other methods for voice-to-text and translation, travel companies are beginning to include generative AI in the mix. MakeMyTrip is in the early stages of implementing voice-to-text translation, as well as hybrid interaction using voice and visual options, which they say is increasing conversion."

Think AI in your hotel means having a chat with a cheeky robot at check-in? ???? Not quite, but almost! Dive into our latest exploration, "The Role of Large Language Models in Transforming Hospitality Services." We’re revealing how AI is seamlessly integrating into the fabric of hospitality, beyond just automating responses. From personalized guest experiences to streamlined operations, discover how your hotel can embrace AI to not just keep up, but lead in today’s competitive market. Ready to give your hotel an edge? Let's demystify AI together and keep those human touches we all love. ??

Our latest blog post is now available, right on time to read with your morning cuppa ?? Would love to hear your thoughts, comments, feedback on this. There’s still time to register your interest in our beta program at www.convio.ai

Hoteliers who want to provide exceptional service and stay competitive are increasingly turning to conversational AI.?Read on to learn how Annette, The Virtual Hotel Agent?, hospitality?industry’s next generation of conversational AI, can help your hotel handle guests needs as they arise: ? https://lnkd.in/ey4x65MH

This HospitalityNet blog hits the nail on the head when it comes to the immense potential - and inherent risks - of deploying Generative AI and large language models in hospitality: https://lnkd.in/eA8kur4m As the CEO of Booking Ninjas, a Salesforce-powered PMS, I can relate to the challenges highlighted. The cautionary tale of the Air Canada chatbot hallucination shows why we need to proceed with care when automating critical operations. This is where Retrieval-Augmented Generation (RAG) comes into play. By limiting AI responses to data, we can mitigate hallucinations and ensure accurate, enterprise-specific decisions. I encourage all hoteliers to stay informed on these transformative technologies. By embracing Generative AI with robust safeguards, we can unlock a new era of efficiency and guest delight. Let me know your thoughts on this topic - I'm eager to discuss the intersection of hospitality and cutting-edge tech. #hospitality #artificialintelligence #augmentedreality

As a marketer, it’s tempting to liberally apply the term 'AI' to a variety of products. In our rush to label every new tool as 'AI,' are we diluting the impact of true generative AI? As hoteliers consider investing in AI, it's important to leave room for the enormous transformation that is about to happen, rather than selling it short with automations and scripted chatbots —no matter how cool they are. Curious, what AI use case are you most excited about? What AI tools are you currently using? https://lnkd.in/gT8Wty-q #ArtificialIntelligence #Innovation #Technology #FutureOfAI #GenerativeAI #HotelOperations #HotelTech

Matthijs Welle asks – How do you feel when someone mentions AI? I feel excited, but I know plenty of people who don't, and who can blame them? It's intimidating to a degree; we're surrounded by this new technology with very few regulations and few ideas about how it's going to improve our industry. But let me try to put your mind to rest if only a little bit; AI is here to personalize and boost what we already have. Consumers already use the technology, so why shouldn't we bring more comfort to the hospitality industry? #Hospitality #AI #DigitalTransformation #CustomerSatisfaction

The world is grappling with the implications of generative artificial intelligence as the landscape evolves at a rapid pace. New models and product launches are appearing almost daily, while a parallel ecosystem of services is flourishing. Customer Service: Generative AI has become a leading tool in customer service. For about a year, Expedia has been using generative AI to automate customer service call summaries and reduce costs. Similarly, Airbnb has used it to help agents navigate 70 different user policies. Summarization: One of the most powerful applications of generative AI is summarization, as it can quickly read and accurately summarize text. Tripadvisor uses this technology to create hotel summaries from its vast collection of travel reviews, helping travelers find the most relevant information. Accessibility: While there are existing methods for speech-to-text and translation, travel companies are beginning to incorporate generative AI into their offerings.

As the hospitality landscape evolves, AI offers immense potential for businesses. Given the industry’s rapid pace of change and the critical importance of customer experience, let’s delve into the diverse applications of AI within this sector. Exploring the Applications of AI in the hospitality industry in latest blog by Phil Biju. #AIinHospitality #HospitalityTech #PersonalizedService #GuestExperience #AIChatbots #EfficiencyBoost #DataDrivenInsights #FutureOfHospitality #DigitalTransformation