traCXio的动态

Thrilled to spotlight some of the standout partners in the Verint Marketplace! These companies are bringing powerful integrations that make a real difference for our customers. Take a look at the Verint Marketplace to see what our partners are offering and how they’re helping drive innovation! #VerintMarketplace

Verinteers were bubbling with anticipation – as today marked the start of our Verint SKO 2024! Teams from across EMEA came together for a five-star experience at The Grove, where we’re innovating and celebrating together. This year it’s all about #verint4.0 and #InspiredCX - how we can continue to think outside the box and elevate customer experience across all industries and sectors. We’re proud to be at the cutting edge of customer service, from Open CCaaS to CX Automation. Plus, it wouldn’t be a Verint event without sharing winning case studies and highlighting our amazing array of talented specialised bots, too. Of course, it’s also about how we can inspire and uplift one another as colleagues. Now it’s time for our teams to head off for an evening of fun and networking. Watch this space! #VerintSKO24EMEA #CustomerExperience #CX #InspiredCX #OpenCCaaS #CCaaS #Automation #Bots

After 40 years, the contact center world is ripe for transformation—plagued by poor service, low agent satisfaction, and massive operational costs. It's time for a seismic shift. Enter our Livestream Event, Deus CX: New Dawn. Inspired by the concept of "Deus ex machina," which describes the sudden resolution of an unsolvable problem through an unexpected solution, our newest product GenerativeAgent promises to be the solution for the longstanding issue of subpar customer service. Join us on April 17th for the livestream where we'll unveil GenerativeAgent. We're ushering in a new era of unprecedented automation. Register now to join us. https://lnkd.in/ekR6kkeb #DeusCXNewDawn #EndBadService #CXInnovation

?? We are presenting the transformative journey of telcos embracing GenAI to elevate the customer experience on MWC2024, Hall 3. Looking forward to connecting and discussing how we can drive the telco industry towards a more connected and customer-centric future. Fatos Ismali #MWC2024 #Telecommunications #GenAI #CustomerExperience #Innovation #DigitalTransformation

Are you ready to flip your CX? Join us as we talk to Flip CX CRO Sam Krut about one of the coolest voice automations you didn’t know you needed ?? Click here to watch??? https://lnkd.in/edpyZ_qg #AgilityCX #CXdisruptor #FlipCX #youtubeseries #aiautomation #cxstrategy ?? ??

A clear and recurring theme of today’s American Council for Technology - Industry Advisory Council (ACT-IAC) CX Summit is: you have to walk the gemba — walk in the shoes of your users/customers to understand the steps they go through to accomplish the task that brought them to you. It sounds like a no-brainer, but so often we sit behind the computer and make assumptions about how our users interact with us. We must get with our users. #cxsummit2024 #hcd #userexperiece #customerexperience

Wrote a piece on some thoughts I had on the MACH Alliance interoperability standards that came out earlier this year. To me Occtoo: The Experience Data Platform is the glue that keeps it all together, the information hub for all your data and the data orchestration platform for your digital teams!

How do you solve the interoperability challenge (for both MACH and legacy technology) when your stack is growing with more systems and data becomes scattered across the enterprise? By using Occtoo you can seamlessly connect your stack and solve the disparate data challenge in minutes instead of months! Learn more from our CX Technologist Larre L?ndin. ? #machinteroperability #interoperability #composablecommerce #composable #mach

Nextiva's announcement of acquiring Thrio and all of the integration and AI technology that comes with it has me stoked. Nextiva brought enterprise grade communications tech to business of all sizes and we are poised to do it a second time, not many companies get that chance! When is the last time you reviewed how your brand's voice is coming across in your customer experience? Does your messaging live in a unified environment across all departments and channels of communications?

New Case Study?– Learn how arrivia is able to identify and manage the #technology issues impacting global #WFH #contactcenter agents using VSM Everywhere’s #fullstack #AI-powered diagnostics. View here https://lnkd.in/dM4bhiS4 #CX #performancemanagement #servicemanagement #casestudy