TouchPoint One的动态

?? Thanks, Jim Harter, Jon Clifton and team Gallup for the State of the Global Workplace: 2024 Report - a primary and persitent source of inspiration for me personally that also guides the collective efforts of team TouchPoint One. Highly recommended download and deep-dive analysis for frontline or senior leaders alike - in or out of the #CX / #contactcenter arena.

???????????????????????? ???????????????? ??????????-?????? ???????? ????????-???????????? ???????? ?????????????????????? One of the key challenges for team leads today is effectively tracking employee goals and ensuring they align with overall business objectives throughout a performance cycle. A simple "check-in" system often lacks the analytics needed to provide real-time insights on goal progress. ??????? ?????? ??????????83% of organizations that regularly track employee goals report higher engagement and productivity, according to Gallup. Yet, 50% of team leads still rely on outdated manual methods to monitor progress, missing crucial opportunities for timely intervention. ?????? ????????????????? An analytics-driven approach to employee check-ins that provides leaders with actionable insights. Imagine a platform where you can track goal completion in real time, flag underperformance early, and strategize for goal fulfillment— all within the same performance cycle. This not only keeps team members aligned but empowers team leads to make data-backed decisions, driving better outcomes for both employees and the organization. How are you using analytics in employee management? Let's discuss strategies that can streamline your performance tracking. #EmployeeEngagement #PerformanceManagement #Analytics #TeamLeadership #HRTech

Maximizing Efficiency with People Analytics and Operations KPIs In today's data-driven world, the intersection of People Analytics and Operations KPIs is crucial to any successful business strategy. By leveraging insights from both, companies cannot only measure performance but also foster a work environment that empowers teams and drives sustainable growth. ? People Analytics helps you understand employee behaviors, engagement, and productivity. It's about more than just headcounts—it’s about unlocking the potential of your workforce through data-driven insights on retention, performance, and development. ? Operations KPIs, on the other hand, focus on metrics like efficiency, profitability, and overall performance. These key indicators ensure that your day-to-day processes align with long-term goals. When used together, here’s what they can achieve: ? Boost Employee Productivity: Identifying bottlenecks through operational data while analyzing employee engagement metrics helps teams work smarter, not harder. ? Streamline Processes: By correlating employee performance with operational outcomes, you can fine-tune workflows and eliminate inefficiencies. ? Drive Sustainable Growth: When you align your team’s strengths and development opportunities with your business objectives, you build a culture of continuous improvement and innovation. Remember: Data tells a story—and when you combine operational efficiency with a people-first approach, you get a strategy that’s not only efficient but human-centered. #PeopleAnalytics #OperationsKPIs #BusinessStrategy #Leadership #ContinuousImprovement #WorkforceDevelopment #DataDriven

?? ?????????????????? ???????????????????????????? ????????????: ?????? ?????????? ???? ???????????????? ???????????????????? ?? Recent data shows that prioritising employee satisfaction can lead to remarkable growth opportunities for organisations. Research from Columbia highlights a significant disparity: executives discuss customers ten times more often than employees in earnings calls. Neglecting employee experience can have detrimental long-term effects on talent retention and engagement. Salesforce research showed that enhancing the employee experience could boost revenues by up to 50%. Key drivers of employee experience include: 1?? ???????????? ??????????: Fostering trust empowers employees, promotes creativity, and enhances retention.? 2?? ??-?????????? ????????????????????????????: Creating cultures where leadership actively listens to employee feedback and takes action can bridge the gap between talking and action. 3?? ?????????????????? ???? ????????????: Companies must clearly articulate their values and ensure their actions align with them. This fosters a sense of purpose and connection among employees, driving performance. 4?? ?????????????????????? ??????????????: Recognition cultivates engagement and loyalty.? 5?? ???????????????? ????????????????????: Providing employees with efficient technology reduces friction in their daily tasks. Integrated systems and processes are crucial for enhancing productivity and satisfaction. In our experience happy workers translate to happy customers, driving success for all stakeholders. #EmployeeExperience #OrganizationalGrowth #LeadershipDevelopment #makelifebetter

???????????????? ???? ???? ?????????? ???? ?????????????????????? ?????????? ?? It's time for #HR to evolve from just "knowing the #business" to driving "#stakeholder value." Dave Ulrich challenges us to broaden our focus beyond employees to include all stakeholders— #customers, #investors, #communities, #boards, and #executives. ????????’?? ?????? ?????? ?????? ?????????????????? ???????? ????????????????????????????: * Recognize All Stakeholders as #People: #Engage customers in #training, involve investors in #leadershipdevelopment, and include the community in activities. * Calculate and Track Stakeholder Value: Measure metrics like customer satisfaction, investor #ROI, community reputation, board confidence, executive #capability, and employee engagement. * Navigate Paradoxes: Balance the needs of diverse stakeholders to drive #innovation and long-term success. ?????????????????? ??????????: * Stakeholder Mapping: Identify and prioritize stakeholders. * Engage Stakeholders: Involve them in HR initiatives. * Measure and Report: Track and share stakeholder value metrics. * Foster Collaboration: Encourage cross-functional teamwork. By focusing on stakeholder value, HR can enhance its strategic impact and contribute to organizational success. What has been your experience with integrating stakeholder value in HR? Share your thoughts! Credit to Dave Ulrich for his insights. #SuccessStory #TalentManagement #HRMS #StakeholderValue #HRTransformation ?? If you found this helpful, consider reposting and follow me for more content like this.

In today's fast-paced business landscape, harnessing the power of data-driven insights is essential for effective people management. Whether you're leading an HR team or steering organizational strategy, understanding the right Key Performance Indicators (KPIs) in people planning & analytics can be a game-changer. Here are some essential KPIs to consider: 1?? Employee Turnover Rate (ETR): Keeping track of the percentage of employees leaving the organization within a specified period is crucial for assessing retention effectiveness. 2?? Recruitment Efficiency (RE): Assessing the effectiveness of recruitment processes through metrics like Time-to-Hire, Cost-per-Hire, and Quality-of-Hire ensures optimal talent acquisition. 3?? Employee Engagement Index (EEI): Gauge employee satisfaction and commitment through metrics derived from surveys, participation rates, and feedback mechanisms. 4?? Performance Effectiveness Score (PES): Evaluating individual and team performance using metrics such as Goal Attainment, Performance Ratings, and Peer Feedback ensures alignment with organizational goals. 5?? Diversity & Inclusion Index (DII): Tracking progress towards diversity and inclusion goals by monitoring metrics related to hiring, promotions, and representation fosters a more inclusive workplace culture. 6?? Learning & Development ROI (L&D ROI): Measuring the return on investment in employee development programs through metrics like Training Hours per Employee, Skills Acquisition, and Career Advancement ensures continuous growth and skill enhancement. 7?? Cost per Employee (CPE): Analyzing workforce cost efficiency by calculating Total Compensation, Benefits Expenses, and Productivity Levels per employee helps optimize budget allocation. Utilizing these KPIs empowers organizations to make data-driven decisions, optimize processes, and cultivate a thriving workplace culture. ???? What other KPIs do you find essential in people planning & analytics? Share your thoughts in the comments below! Let's keep the conversation going. ??? #HRKPIs #PeopleAnalytics #DataDrivenDecisions #EmployeeEngagement #LinkedInPos

5 Ways to improve employee experience in 2025: Dr. Cecelia Herbert, Workplace Behavioural Scientist at Qualtrics, reveals five essential strategies for leaders to eliminate chaos, build trust, and actively engage younger workers. #AI #CX #EX #productivity #talentmanagement #leadership #futureofwork #datadriven #digitaltransformation #innovation #qualtrics #experience #experiencemanagement #XM #experiencematters #customerexperience #employeeexperience #employeeengagement #employeelistening #employeeretention #HR #talent #talentacquisition #CHRO #CMO

A strategic and structured approach is essential to map and optimize your employee journey effectively. 1?? Start by assembling a cross-functional team from HR, IT, Operations, and other relevant departments. 2?? Develop detailed employee personas that capture key segments' unique needs and preferences. 3?? Map each persona's current journey, documenting every touchpoint, moment of truth, and emotional high and low. 4?? Use employee feedback, HR data, and process analysis to gain comprehensive insights. Identify pain points and high-impact moments where improvements will make the most significant difference. 5?? Use design thinking techniques to envision the ideal future state for each persona and co-create solutions with employees and stakeholders. 6?? Prioritize and implement initiatives that close the gap between current and future states, focusing on those with the highest impact on engagement, performance, and retention. 7?? Measure results with a robust framework and iterate based on feedback and evolving needs. ?This action plan transforms the employee journey into a powerful tool for driving business success! ??Learn more here: https://bit.ly/3yXKH5i #EmployeeJourneyMapping #EmployeeExperience #HRStrategy #Leadership #EmployeeEngagement #TalentManagement

?? Shocking Stat: 58% of Managers Can't Measure Employee Impact on Revenue. Here's How to Fix That. ? ?? Did you know a recent study found that 58% of managers can't accurately measure employee impact on revenue? While headcount growth might seem like progress, it doesn't guarantee success. The truth is, a highly engaged team of 10 can outperform a disengaged one of 20 when it comes to productivity, revenue, and profitability. So, the real question becomes: Is every member of your team generating real business value? Here's a data-driven strategy to find out: - Categorize with Care: Honestly assess each employee as "income-generating" or "overhead." This isn't about micromanagement, but understanding how roles contribute to the bottom line. - Track Revenue per Employee: This metric reveals how much revenue each employee brings in compared to their cost. Analyze trends and identify opportunities to optimize team structure. Remember: People are your greatest asset! Use this data thoughtfully to: -Improve work culture and boost employee engagement. - Recruit top talent who demonstrably drive results. - Make data-driven decisions about team structure and resource allocation. Let's build stronger, more profitable teams together! #employeeprofitability #datadrivenleadership #workforceoptimization P.S. Share your thoughts in the comments! How do you measure employee impact on your team?

How do we truly live? Many organizations become entangled in their day-to-day operations and the escalating complexity of our environment. Customer demands, legacy systems, and organizational culture can obscure our focus on the essentials: researching, comprehending, and enhancing the daily lives of those who work alongside us. Let us not overlook this; it is merely a matter of embarking on the journey, starting anew, rectifying the fundamentals. Let′s fix the basics. #onetrusthr #onetrustteam