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On a mission to automate 80% of conversations w/ AI | CEO at Tidio | Forbes 30 Under 30 (4x in a row)
The Most Unexpected Change AI Brings Isn't What You Think (And You May Notice It This Christmas ??) I wanted to share this before Mariah Carey defrosts for the season ?? The AI revolution is all around us. We see ChatGPT transforming how we write, AI avatars changing how we look online, and voice generation reshaping how we create content. But there's one massive change that's not getting enough attention: Seasonal business peaks are becoming the perfect testing ground for AI adoption - and the transformation is happening across the entire market. Take Lego, for example. Since 2021, they've been using AI to handle the Christmas gift-buying rush with smart product recommendations. Sephora and other retail leaders quickly followed suit. But here's what really excites me: this technology isn't just for the big players anymore. As CEO of Tidio, where we focus on blending AI and human support, I'm seeing firsthand how businesses of ALL sizes can now use AI to handle their seasonal peaks. Those who don't adapt this holiday season (and the ones to come) risk missing out on three key things: - Additional sales from better customer service - Preventing team burnout during busy periods - Modernizing their entire support approach According to the Bureau of Labor Statistics (BLS), 25-30% of customer service workers are temporary employees. These workers are crucial during peak seasons like: * Christmas holidays ?? * Black Friday / Cyber Monday ??? * Valentine's Day ?? and Mother's Day ?? (flower delivery industry's biggest peaks) What does this AI shift mean? ???For customers: * No more holiday waiting times - Response times stay consistent even during peak seasons ? * Consistent service quality year-round - AI performance doesn't drop during busy periods * Instant help when you need it - No more "we'll be back after the holidays" messages ?? * Less frustration - Get answers to basic questions immediately, any time of day ?? ???For businesses: * Lower costs: Each AI chat conversation costs 10-20x less than human-handled support * Simpler operations: Imagine managing Valentine's Day when chat volume spikes 66x (yes, that's what flower shops deal with!) * AI eliminates the headache of hiring and training temporary staff ???For employees: * For permanent staff, this means developing new skills alongside AI, focusing on complex problem-solving and building deeper customer relationships * For seasonal workers, while some roles will evolve, new opportunities are emerging in AI-assisted positions and other growing sectors of the digital economy What do you think? What other unexpected changes will the AI revolution bring? ?? #AI #CustomerService #FutureOfWork #BusinessTransformation #Tidio
