Harmonic Design的动态

?? How can service design improve public transit experiences? Join us for Transit Talk: How Service Design Shapes the Rider Experience, a live conversation about how experiential research methods—like a Service Safari—can reveal valuable insights into rider journeys and help us think critically about transit design. We’ll explore: ?? What a Service Safari is and how it helps uncover rider needs ?? Key takeaways from our Public Transit Service Safari ?? Best practices for conducting your transit-focused research To close the session, we’re thrilled to welcome Abby Golfo, Senior Service Designer at Boston’s MBTA, to share insights on accessibility, customer journeys, and designing for public transit users. ?? Tuesday, March 18, 2025 ?? Noon ET ?? Live on YouTube – join the conversation in the comments or on Bluesky using #ExploringTransit Save the date and learn more: https://lnkd.in/eKVW6Hnv #ExploringTransit #ServiceSafari #HarmonicDesign #ServiceDesign #PublicTransporation #MBTA