THENA转发了
THENA operates as an advanced Automated Market Maker (AMM) on the #BNB Chain, designed to enhance the #DeFi ecosystem by optimizing liquidity provision and fee generation?? Challenge?? THENA's advanced features involve multiple interconnected actions and transactions, making support complex and time-consuming. Moderators must identify the issue type, stage, and resolve it quickly. Change? After integrating with MetaCRM for Service, moderators can check on-chain transactions, swiftly identifying and resolving issues. They can also collaborate with other support staff for more complex tasks, enhancing efficiency and quality. Impact?? As a result, THENA's moderators reduced average ticket resolution time by 23% and decreased unsolved tickets in 7 days to about 1.5% of the total volume. Check out the full article for more insights??
