This month, we released our True Colours Consumer Insight Reports. Now in our fourth year of True Colours reporting, these insights are shaped around the requests of our residents, clients, and families.
The report highlights both our strengths and areas for improvement, and it's certainly pleasing to see consistently strong outcomes (90%+) achieved in key areas such as Relationship-Based Care, Quality of Life, and Food and Dining.
This year, we took a closer look at loneliness and social connections, and while its encouraging that 77% of our residents are feeling supported when lonely, there’s more work to be done. We're committed to strengthening our Relationship-Based Care approach, launching our new volunteer program and supporting the growth and stability of our wonderful team.
However, amidst the task and compliance driven environment that typifies aged care, our approach must continue to evolve so that we further nurture relationships, while giving even more licence to our people to enhance their connections with our elders.
?? Access the Whiddon True Colours Report here: https://lnkd.in/gxDP9nEh
Put the patient first. Build a team;deliver top-quality care in a responsible and respectful fashion;jointly celebrate your successes.
5 个月Looks great, Tom. Send some to Florida? (98 degrees expected today!) Best Wishes for a Great Season on the Lake