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? Here are our tips on how to deal with negative guest reviews — and how to better ensure you're left only positive ones! ? #holidayhomes #holidaylets #propertymanagement

Article of The Week: HM on Location: CEOs talk challenges, trends at AAHOACON By?Jena Tesse Fox |?hotelmanagement.net?| Apr 5, 2024 ORLANDO — C-level representatives from six major hotel companies took to the stage at the 2024 AAHOACON to discuss industry challenges, the need for advocacy and what disruptors are shaking up the industry. Moderator Sarah Dandashy, creator of Ask A Concierge, kicked off the conversation by asking the panelists to discuss both the challenges and opportunities facing hoteliers today. Rajiv Trivedi, a member of the board of directors for Red Roof, lamented the tight profit margins hoteliers face after paying for insurance, labor, supplies and construction costs. A brand, he argued, is responsible for finding ways for hoteliers to improve margins for owners. “And that's the difference that our industry needs to make and focus on over the next 10 years.” Greg Juceam, president and CEO of Extended Stay America, noted the prohibitive costs of renovating, refinancing or even buying a hotel. High rates and loan-to-value ratios, he said, are keeping deal volume down. While larger banks may be more willing to make deals with hoteliers, regional banks are still cautious. “It's really important that we really listen to our owners,” said Julie Arrowsmith, president and CEO of G6 Hospitality, noting that the cost of insurance is a pain point for many of them. Training employees is another challenge for hoteliers, she said, and praised AAHOA for providing training resources to the owners. https://lnkd.in/eJNBSFjh

Boost Your Productivity: The Advantages of On-Site Concierge Services In contemporary life, where time is an extremely valuable resource, finding ways to maximize efficiency and productivity is crucial. One of the services that has gained popularity for its ability to significantly enhance quality of life and daily performance is on-site concierge service. This service offers a wide range of benefits that allow individuals to focus on their priorities and most important tasks while delegating everyday responsibilities to trained professionals.? On-site concierge service takes care of a variety of tasks that can consume a large portion of an individual's time and energy. From managing appointments and organizing events to coordinating cleaning and maintenance services, an on-site concierge handles all those activities that, while necessary, can distract from the main focus. By delegating these tasks, time is freed up to be used more productively at work or in meaningful personal activities. In addition to time savings, on-site concierge service helps reduce stress and the mental burden associated with managing multiple responsibilities. Knowing that there is a dedicated professional handling important details allows people to relax and better focus on their main tasks. This stress reduction not only improves efficiency at work but also contributes to overall well-being and a better quality of life.? Personalization is another key aspect of on-site concierge service. These services are designed to adapt to the individual needs and preferences of each client. Whether coordinating a special event, managing home maintenance, or planning a trip, concierges work proactively to ensure that every detail is handled according to each individual's personal standards. This personalized attention not only ensures customer satisfaction but also enables a smoother, hassle-free experience.

Final day at #ALISConference2024 and another tidbit stuck out in my mind - did you know that in an advisory to its members, the American Hotel & Lodging Association is recommending that hotel operators lower onsite insurance costs by utilizing technology to reduce liability and prevent future claims. The #1 issue is water damage ??“Leaks are costly issues resulting in property loss and business interruption. What you can do is install or retrofit water sensors; automating data collection to easily spot variances in use and volume”?? Today’s connected water leak sensors not only help eliminate damage to a building’s foundation and prevent things like mold growth, but also drive cost avoidance by proactively eliminating leak remediation costs and helping to lower insurance premiums.? If you’re in hotel operations, please share your reaction to the AHLA guidance on water damage. https://lnkd.in/gYr2Yfm5 #NOIBoosters #InsuranceCosts #WaterDamagePrevention #hotels #realestate #hospitality #hotelsandresorts #hotelrealestate #hotelindustry #hospitalityindustry #SmartHotels #GuestExperienceRevolution #HospitalityTech #HospitalityInnovation #hoteloperations #savewaterdriveNOI

As this year comes to a close, it's important to understand the technology trends available to mitigate risk and add compliance autonomously to help streamline workflow and allow your staff to focus on guests and employees in the hospitality industry. I found this article to be enlightening and very informative- https://lnkd.in/gyzvf6c3 #hopitalitytrends #hospitality #riskmitigation #riskmanagement #insuranceindustry #reducecosts #improveworkflow #hospitalitytechnology

The American Hotel & Lodging Association has a top recommendation for lowering insurance costs. The #1 issue is water damage. They recommend that hotel operators lower onsite insurance costs by utilizing technology to reduce liability and prevent future claims: https://lnkd.in/gYr2Yfm5 ??“Leaks are costly issues resulting in property loss and business interruption. What you can do is install or retrofit water sensors; automating data collection to easily spot variances in use and volume”?? Today’s connected water leak sensors not only help eliminate damage to a building’s foundation and prevent things like mold growth, but also drive cost avoidance by proactively eliminating leak remediation costs and helping to lower insurance premiums.? If you’re in hotel operations, please share your reaction to the AHLA guidance on water damage. #traveltech #hospitalitytech #hoteltech #NOIBoosters #InsuranceCosts #WaterDamagePrevention #hotelsandresorts #hotelrealestate #hotelindustry #hospitalityindustry #SmartHotels #HospitalityInnovation #hoteloperations

This article offers invaluable insights into the pressing challenges and emerging trends shaping the hospitality industry.

When it comes to starting a cleaning business, there are a lot of housekeeping details you don’t want to miss. Read the latest blog for an overview of the basics.

In McKee v. Crestline Hotels & Resorts, LLC, No. 4D2022-3428 (Fla. 4th DCA Jan. 10, 2024), our very own Sharon Degnan argued—and the Fourth District Court of Appeal held—that an employee was not engaged in the course and scope of employment when he struck two pedestrians while driving his personal vehicle home and, around that same time, used his personal cell phone to make what might have been a work-related phone call. In holding the driver’s employer was not vicariously liable for the employee’s conduct at the time of loss, the court applied the vicarious liability test outlined in Sussman v. Florida East Coast Properties, Inc., 557 So. 2d 74, 76 (Fla. 3d DCA 1990), concluding that the “act of using a personal cellular phone while driving home from work is not the kind of act [the employee] was hired to perform,” nor was driving or using a personal cell phone an integral part of the employee’s job. The court explained that “[t]he cost of negligence in such circumstances should be imposed on the owner or operator of the vehicle—not the employer.” See the full opinion at: https://ow.ly/pWR350Qq9z6 For more information about this case and/or to discuss similar matters, do not hesitate to reach out to Sharon C. Degnan at (407) 419-3812 | [email protected].

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