Author of 'The AI Economy' Newsletter | Journalist | Marketing Professional | Project Manager | Ex-VentureBeat, Flipboard and TNW
?????????? ????:?You hate calling customer support when you have a problem, right? We all do. It's not that we have to dial a 1-800 number; instead, it's having to endure that dreaded IVR system. Sitting there, waiting for which button option to press...it's monotonous and can be frustrating. We're just going to press "0" to reach an operator and talk to a real person. Can #artificialintelligence transform IVR systems to make them more useful and restore a sense of humanity to the experience? This week, Zendesk announced an expansion of its AI agents and copilots to include email and voice. How would the latter work and reimagine the call center? In today's The AI Economy newsletter, I sat down with Zendesk's Senior Director of Product Marketing, Kevin Boyer, to better understand the role of AI in changing how we interact with companies on calls. And though businesses are embracing AI agents, how will human shoppers feel about conversing with a bot over the phone? Is the technology ready to meet or exceed the expectations of a human-to-human experience? Read my full interview below, plus this week's #AI news roundup! ----- Subscribe to The AI Economy newsletter to get future issues delivered to you on LinkedIn and in your inbox: https://lnkd.in/g6QERP6u And follow Ken Y. for more news, insights and analysis about tech, business, AI and more. Do you have a great story to tell? Reach out and let's talk! #technology #innovation #business #enterprise #CX #customerservice #CXP
Providing strategy and execution.
1 个月I prefer speaking with people.