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Operations Management | Service Delivery Expert | Incident Management Expert | Technical Manager | Coaching & Mentorship | Microsoft365 Professional | Project Manager | Problem Solver I People Management | ITIL Certified

Here's my 2024 LinkedIn Rewind, by Coauthor.studio: Leadership in 2024 wasn't about managing a team—it was about unleashing their potential. When our "Achievers" landed the Most Performing Concierge Team in EMEA flag in June, it wasn't just a win. It was proof that investing in people transforms everything. From February to December, we didn't just meet CSAT targets—we consistently blew them away. My recognition as Best Performing Manager for EMEA Concierge Business wasn't about me. It was about creating an environment where 20-30 incredible support engineers could do their absolute best work. Key Moments That Defined Our Journey: ? Winning EMEA's Most Performing Concierge Team ? Maintaining top CSAT performance across entire year ? Expanding our team's technical capabilities through targeted learning Three Posts That Capture Our Growth: 1. "2024 Leadership Reflection" - Transparency drives success https://lnkd.in/d7P5mYXv "I believe that being transparent, supportive, and leading by example has been instrumental in my impact as a leader." 2. "Project Management Foundations" https://lnkd.in/dEP9XWqT Continuous learning isn't optional—it's our competitive advantage. 3. "Agile Project Management with Microsoft Project" https://lnkd.in/dq4cZ_E7 Technical skills + human connection = unstoppable teams Looking ahead to 2025: We're scaling our success by doubling down on what works—developing our people, delivering exceptional customer experiences, and proving that great technology is fundamentally about great humans. To my Achievers team: You don't just meet expectations. You redefine them. #MicrosoftSupport #TechnicalLeadership #TeamDevelopment #CustomerSatisfaction #LinkedInRewind #2024Wrapped -- Get your 2024 LinkedIn Rewind! Go to coauthor.studio

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