With telecom demand soaring over the holidays, we see you and your agents #PreparingForTheRush. Take a look at these tips: Troubleshooting Practice: SymTrain’s scenarios allow agents to practice common holiday issues, from device setups to billing adjustments. Build Patience and Empathy: SymTrain’s simulations build empathy skills, helping agents provide calm, clear support—even under pressure. Rapid Problem Solving: Agents can practice faster troubleshooting with SymTrain’s focused training, reducing customer wait times during peak hours. Help your team keep the holiday spirit while staying cool and capable under high demand! ????
