Swati Chaudhary的动态

At #Alorica, empathy isn't just a word—it's our guiding principle fueling remarkable growth and award-winning culture! Mireille Francesca Magallona, our APAC Regional President, shares four ways we’re transforming the CX industry by leading with heart. Join us in prioritizing empathy, not just for business success, but for creating a positive impact on lives worldwide. Check out Mirei’s article at https://bit.ly/3xQixsj. ?

When leading people, remember that empathy is your compass. Understanding others' perspectives fosters trust, collaboration, and a positive work environment. Let's lead with empathy and create a culture where everyone feels heard and valued.

Celebrating Milestones Together! ?? May marks another chapter of growth and success! A big shoutout to our incredible squad members celebrating their work anniversaries this month. Here's to many more years of innovation and teamwork! #workanniversary #DXSquads #StrategyInnovationGrowth #DX #Discretelogix

As the year began, I was faced with a challenge that felt both exhilarating and daunting. One of my key performance indicators (KPIs) for the year was to secure 2 awards for OmniContact International . A tough target, no doubt, but I was ready to give it my all. Little did I know, the journey would surpass all expectations. By the end of the year, not only did we achieve the goal, but we doubled it, earning 4 awards, including international recognition from the prestigious ICXA (International Customer Experience Awards). Key lessons learned: 1. Set bold goals - Goals provide clarity and direction. They stretch your capabilities and ignite the determination to push boundaries. 2. Teamwork makes the dream work - None of this would have been possible without the collective effort of our amazing team. Their passion, collaboration, and commitment turned aspirations into reality. 3. Believe in the impossible - Challenges will arise, but with the right mindset, what seems impossible becomes achievable. A determined mind, coupled with consistent effort, can move mountains. 4. Celebrate progress, not just results - While awards are great milestones, it’s the daily wins, breakthroughs, problem-solving, and moments of innovation that deserve equal celebration. This experience reaffirmed that while individual determination is powerful, success is always a shared journey. I’m incredibly grateful to my team and principals who made this year extraordinary. As we look ahead to new opportunities and challenges, I’m reminded of what’s possible when you dream big and act boldly. Here’s to setting ambitious goals, embracing teamwork, and turning the “impossible” into reality. ?? #Leadership #Teamwork #Growth #Success #Gratitude #OmniContact

Celebrating Even the Tiniest Steps ?? In our pursuit of significant achievements, we often overlook the small steps that pave the way. Today, let's focus on celebrating these seemingly minor milestones because even the tiniest step forward is a part of progress. For instance, one of my clients shared how last quarter, one of her team's goals was to improve their customer satisfaction scores, a challenging feat that required numerous incremental changes. One small step they celebrated was the successful implementation of a new feedback system, which initially seemed minor but was pivotal for gathering the insights needed to improve the service they provide. Celebrating this small win boosted their team morale and spurred them on to tackle larger issues with increased vigor. Celebrating these small steps: ?Motivates Continued Effort: It keeps the momentum going, especially in long-term projects. ?Acknowledges Team Effort: It shows appreciation for the hard work, even if it hasn’t yet resulted in a big win. ?Builds a Positive Culture: It creates an environment where all contributions are valued. What small steps have you celebrated recently in your professional journey? Have beautiful weekend ? #CelebrateSuccess #SmallWins #PositiveWorkCulture

Prioritizing quality ensures secure, reliable, and dependable delivery of solutions whilst ensuring seamless user experience. ? Our leaders, Michael Buie and Ankit Agarwal, share their insights on the importance of quality and the difference it makes. #WorldQualityMonth #Leadershipspeaks #QualityExcellence #QualityManagement #QualityMonth #Inadev #InadevIndia

Hi CX Superstars. Are you interested in becoming a successful CX representative and advancing to be a CX leader? Judith Azi shared the following essential tips for professional growth during our last CX-Ed session. 1. Product knowledge - Learn about your product. Be a knowledge bank for your users, and your team on product matters. 2. Contribute to internal team meetings for the progress of the product or business; be active as they need your insights. 3. Make data analysis part of your job - If you want people to listen to you, come with data. 4. Be emotionally intelligent. 5. Have good reporting and presentation skills. Do you have any additional tips to share that have helped you gain visibility, recognition, and promotions in your career? Feel free to share them with us in the comments section. #CXEdwithCXNaija #Customerexperience #customerservice #Customersupport

Congratulations Manik Garg ?? ?? ?? THE EMPLOYEE OF THE MONTH Manik Garg’s achievements: a) Tech Savvy: Quick to learn and implement new technologies, boosting team innovation and efficiency. b) Supportive Team Player: Always available to help colleagues, fostering a collaborative and productive environment. c) Unmatched Dedication: Maintains perfect attendance despite a 3-hour commute, showing up every day with a positive attitude. d) Consistent Excellence: Regularly exceeds expectations, delivering high-quality results under tight deadlines. e) Proactive Problem-Solver: Tackles challenges with creativity and resourcefulness, ensuring smoother project execution. Proud to have him on the team! Akshi Gupta Surabhi Gupta Tanuja Devli Ritu Tayal Shweta Mahajan Shweta Gupta vandana kushwaha Ruchi Aggarwal Shreya Madaan Neha Aryal Reetu Lohia Kaushal Deep Vijay Kumar Pavnesh Saini Hirnya Garbh Kaushal #EmployeeOfTheMonth #TopPerformer #TeamStar #ShiningStar #RockstarEmployee #MakingADifference #AboveAndBeyond #ExcellenceAward #EmployeeSpotlight #WorkplaceChampion

On this Thanksgiving, we’re grateful for our incredible team, amazing clients, and the opportunity to grow and succeed together. Wishing everyone a season filled with joy, gratitude, and shared success. BE MOTIVATED | BE INSPIRED | BE EMPOWERED! #GratefulForYou #Thanksgiving #ThankfulTogether#VMPThanksgivingDay#VMP2024 #VMpowered#BPO#CustomerService#Outsourcing#BusinessSolutions#BPOSuccess#GlobalWorkforce#EmployeeEngagement

Delighted to share Brightmine has won the Customer Service Award at Reward Strategy - The Rewards 2024! ?? What makes this recognition even sweeter is that it's not easy... ?? According to Zippia, US companies lose roughly $75 billion per year to poor customer service. ?? The Wall Street Journal reported 74% of US consumers reported unsatisfactory service encounters. ??♀? Zendesk shared >50% of customers will switch to a competitor after a single unsatisfactory customer experience. "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." Maya Angelou Congratulations and thank you to everyone who continue to prioritize our customers at Brightmine. People are the biggest differentiator in business. #brightmine #customerservice #awardwinners #totalrewards #hr #leadership #people