Substance151, Benefit LLC的动态

The professional services buying process has evolved. Has your firm’s marketing kept up? Why old approaches are failing: → Changing customer expectations Today’s business decision-makers follow the same research processes they use in their personal lives. Their preference for independent research and digital access to information has replaced the previous generations’ reliance on personal interactions to win work. → The decline of traditional search as an inbound tool The role of traditional search in bringing organic traffic to your website is rapidly declining. AI-powered tools like Google AI Overviews, Perplexity and searchGPT, as well as channels like Instagram and TikTok, deliver all you need to know without going to websites for information. → Lack of brand trust With the lines between “human” and “artificial,” “real” and “fake” getting blurry, trust is increasingly more difficult to earn. Customers trust peer reviews and individual experts and thought leaders significantly more than corporate brands. How to win differently: → Humanize and differentiate your brand Lead with a distinct brand personality and make sure it carries through your marketing execution. Invest in creating relevant and emotionally resonant marketing communications that are easily recognized and remembered. → Build trust through people People trust people over companies. Help your leaders, SMEs and project executives build stronger personal brands and showcase their expertise through writing, speaking and social media presence. Make them visible, and they will amplify your firm’s credibility and influence. → Develop unique insights AI can't replicate Your customers’ ability to get their answers from Google AI Overviews or AI tools directly means that the only content that will get their attention is in-depth, insightful content with a unique point of view that AI cannot deliver. → Create for omnichannel experiences With fewer prospects getting to your website through non-branded search and social channels, you must meet them where they are. Understand how and where your ideal clients consume information and make your content available in the most creative but also easy-to-consume formats. → Redefine the role of social in your marketing Instead of getting mad at social channels for wanting to keep your prospects on their websites versus sending them to yours, rethink your strategy. Use social channels as platforms for your thought leaders to share their ideas and insights, build their influence and engage in audience conversations. Stop chasing diminishing returns from traditional tactics. Focus on rebuilding your approach around brand trust, your firm’s unique expertise and genuine human connection. The opportunity to stand out favors those willing to evolve. #AECmarketing #AEC #SMPS #CMO

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