We’ve placed 2nd in the latest Institute of Customer Service UK Customer Service Index! The index surveys members of the public and ranks household brands on their customer service and satisfaction. We’re honoured to be included. A huge thank you to our customers who’ve voted for us and our customer operations teams who work tirelessly 24/7 to provide the best possible outcomes for our customers. Maria Vidler, Chief Customer Officer at Starling said: “Our commitment to exceptional customer experience is at the heart of everything we do. This latest achievement demonstrates that a seamless digital platform, bolstered by the expertise and dedication of our human teams, is the winning formula. I want to extend my heartfelt gratitude to our incredible teams in Cardiff, Manchester, Southampton, and London who continue to deliver exceptional results for our customers. Their hard work and unwavering commitment are a testament to our shared mission of customer satisfaction."
Well done
Starling Bank congrats! ????
‘A seamless digital platform, bolstered by the expertise and dedication of our human teams, is the winning formula’ - brilliantly worded and this is a great way forward for the transition the world is heading towards. I would like to see more people adopting this particular narrative. Tech/AI requires the expertise of humans. It cannot exist independently. The two together is indeed the winning formula. But, it will take some time before all industries can adopt and implement it effectively without high risks associated. The level of risk cannot be underestimated or downplayed. Adoption must be staggered to prevent widespread issues and economic losses. Some industries should go first while others continue to test and assess the situation carefully.
The report is linked below if you want to read more about the results: https://lp.instituteofcustomerservice.com/ukcsi-jan-25
Well done, Starling Bank team!
?Your seamless integration of a user-friendly digital platform with outstanding human support truly sets a benchmark in the banking industry. Well done, Starling Bank! ??
Great result! Well done Starling Bank ??