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Amazon makes it hard to figure out. An Amazon appeal is not just answering their questions and attaching documents. Thanks, Heather for sharing your story. We're always glad to help. ?? #riverbendconsulting #customerfeedback #amazonsellers #teamofexperts #highlyrecommended #fivestarreview #contactus #amazonsolved #accountreinstatement

You can lie to my Zoom face, but the truth comes out in an Amazon case… Your Amazon expertise shines through in how you handle a case. Three Categories: 1. Lost Causes: I won't ever get it and probably hates Amazon anyway. 2. Almost There: Close, but missed a few things—teachable. 3. The Pros: One Case, one issue, sorted. Examples of Missteps: ? Shouting into the Void: Demanding to "fix this image" or "update this word" without providing an ASIN. ? Chasing Pennies: Asking why $9.16 was charged without understanding the fees. ? Trusting Customer Support for Anything: If you're relying on them for resolution, you're not in control. If you're doing any of the above, you don't get it—and likely never will. Want to Get Better? Embrace the Suck: ? Start with a Flat File Upload: It's the foundation for fixing anything. ? When Filing a Case: ? Keep it to one line, one task. ? Always include the ASIN. ? Provide a screenshot if necessary. ? Wait, then respond in the same way. Did I miss anything? #amazon? #amazonfba? #amazonseller?

Are you finding it challenging to deal with Amazon Seller Support? As Amazon has grown, so have the complexities of its support system. Often, getting in touch with a live representative feels like an uphill battle. You might find yourself buried in ongoing cases, experiencing prolonged waiting times, and navigating through frustrating automated responses. Don’t let these obstacles keep you waiting in line! When our clients face these time-consuming issues with seller support, we recommend SellerCandy as their go-to resource. We’re excited to share Seller Candy's FREE Technical Problem Solver's Guide to Amazon Seller Central! This invaluable guide provides: ? Expert tips on troubleshooting common problems. ?Strategies for managing interactions with the new, automated Seller Support system. ?Techniques to bypass long waiting times effectively. Download your complimentary guide today and master the art of handling complex support issues on Amazon! Grab your copy here: https://hubs.la/Q02nGcgF0 #AmazonSeller #Guide #Ecommerce #SellerSupport #AmazonSupport

You can lie to my Zoom face, but the truth comes out in an Amazon case… Your Amazon expertise shines through in how you handle a case. Three Categories: 1. Lost Causes: Won’t ever get it and probably hates Amazon anyway. 2. Almost There: Close, but missed a few things—teachable. 3. The Pros: One case, one issue, sorted. Examples of Missteps: ? Shouting into the Void: Demanding to “fix this image” or “update this word” without providing an ASIN. ? Chasing Pennies: Asking why $9.16 was charged without understanding the fees. ? Trusting Customer Support for Anything: If you’re relying on them for resolution, you’re not in control. If you’re doing any of the above, you don’t get it—and likely never will. Want to Get Better? Embrace the Suck: ? Start with a Flat File Upload: It’s the foundation for fixing anything. ? When Filing a Case: ? Keep it to one line, one task. ? Always include the ASIN. ? Provide a screenshot if necessary. ? Wait, then respond in the same way. Did I miss anything? #amazon #amazonfba #amazonseller

Are you finding it challenging to deal with Amazon Seller Support? As Amazon has grown, so have the complexities of its support system. Often, getting in touch with a live representative feels like an uphill battle. You might find yourself buried in ongoing cases, experiencing prolonged waiting times, and navigating through frustrating automated responses. Don’t let these obstacles keep you waiting in line! When our clients face these time-consuming issues with seller support, we recommend SellerCandy as their go-to resource. We’re excited to share Seller Candy's FREE Technical Problem Solver's Guide to Amazon Seller Central! This invaluable guide provides: ? Expert tips on troubleshooting common problems. ?Strategies for managing interactions with the new, automated Seller Support system. ?Techniques to bypass long waiting times effectively. Download your complimentary guide today and master the art of handling complex support issues on Amazon! Grab your copy here: https://hubs.la/Q02nGcgF0 #AmazonSeller #Guide #Ecommerce #SellerSupport #AmazonSupport

Step one: Amazon gives you an erroneous suspension notice Step two: Amazon gives you a ridiculously short deadline to dispute Amazon's own internal processes to resolve errors take longer than the time between the notice and the deadline given to respond...and that's if the brand can drop everything and act immediately, which they sometimes can't, midnight on Saturday, for example. Why does this continually happen? It’s a combination of failed decision-making processes, and a failure of internal communication between teams. Big company means problems scaling, up to and including weak internal due diligence and measures that will prevent haphazard mistakes. Bad planning = bad timing. This happens all the time. If you see messages with obviously incorrect warnings and ridiculous timelines to dispute, take a breath. The bad news? No, it's not realistic to take the necessary action within their timeframe. But the good news? You can successfully dispute this, and you will win if you take a proper escalation path.

Ever filed an Amazon Support case? Talk about an epic quest on par with Frodo's journey to Mordor ??♂???? First, you've got to navigate the labyrinth of menus and sub-menus ??, just to find where to actually submit a case. By the time you get there, you're already questioning all your life choices ??. Then comes the fun part - describing your issue in agonizing detail ??, like you're a witness testifying for a high-profile court case. Don't forget to include those juicy ASIN numbers and batch IDs to really spice things up ??. Now just sit back and wait...and wait some more...? while your case gets shuffled through Amazon's inner circles like a hot potato nobody wants to deal with. Finally, when an actual human responds ??, they either: A) Send you a help article you've already read 17 times ?? B) Put you on hold for an eternity while they "investigate" ?? C) All of the above At this point, you're basically living at your desk, becoming one with the Amazon Support void. Your family has forgotten what you look like ??. But hey, at least you're supporting that legendary customer experience Amazon is so keen on! That's gotta count for something, right? Right?! In all seriousness though, the Amazon Support system is an endurance test unlike any other. Hats off to anyone who's made it through the gauntlet without turning into the.gif version of the Grinch. You're the real MVPs ??? #amazon #rbs #cases #ecommerce #support

Are you friends with a weasel? Before joining Amazon I had never heard of weasel words. I thought weasels were just cute furry creatures. Little did I know that using these words are some of the worst crimes you can make (when writing a document at Amazon!) People often use these words when they don't know the specifics. It is easier to say - many customers or this should lead to higher sales - than doing the work to find out the actual number of customers or projected impact on sales. Some weasel words you can spot a mile away (I'm looking at you "significantly"!). Amazon demands you to know the specifics, and when you lean into the exacts it helps you understand the logic, reasoning and impact too. What's your most used weasel word? Read more in the link in the comments.

??We cracked the Amazon code. Helps to 150+ Sellers to achieve 6+ figures in sales. Countless sleepless nights.? Years of trial and error. Mountains of data. Ever wondered how the top sellers crush it? Or why some products skyrocket while others flop? I've been there. Confused. Frustrated. Ready to quit ??. ? But I didn't. Instead, I mastered the entire #Amazon ecosystem. And I’m sharing everything I learned. ? Fresh Amazon trends you won't find anywhere else ? Insider secrets of 7+ figure sellers ? The algorithm's hidden triggers ? Navigation hacks pros use? ? Tailored tactics to 10x your #sales It's all in the Exclusive 2024 Success Guide guide I created. Not fluff.? Not theory.? Pure, actionable gold. Want to turn your #AmazonBusiness into an #empire? Comment "GUIDE" below and I’ll send you a copy! or? Comment "HELP" we Grow your Business 7+ figure sales