??♀? Blink - The Frontline Experts is building a “super app” for frontline organizations to make working lives easier. ??♂?
It's W8 / Q2 / 2024 & this week in our MGMT Boston startup series we’ve got Blink, a growth stage startup building a better workplace experience platform for desk based employees to connect with their deskless colleagues who spend their days out in the world, fixing our problems and servicing our needs - and traditionally are hard to reach.
Blink is helping employers uplevel their internal cultural experience and help employers better understand how their disparate workers are thinking & feeling.
In the U.S. there are more than 40M frontline workers with deskless workers encompassing 37% of the total workforce. These are employees in industries like healthcare, retail, manufacturing, higher education, utilities & transportation.
Eighteen months ago they made the decision to expand from the UK to the US. Founder Sean Nolan moved to Boston and hired CRO Jim McInerny to build out the team. In the months since they’ve added local leadership like Sloan Kendall from Gainsight, Marcy Paterson from ServiceNow, and Amanda Haltmaier from HubSpot. Blink counts almost 20 employees locally here in Boston.
In the coming quarters they plan to roll out their workforce insights & frontline intelligence product. AI generated questions will help dig into employee concerns and feed the insights back to HQ where executives can diagnose and solve turnover challenges. Blink is diligently co-developing these new features with current customers.
In Boston they’re strong in the EMS sector so ambulance personnel at companies like Cataldo & Action Ambulance aren’t rushing back to the office after saving peoples lives to file paperwork! Even the MBTA is a customer.
In 2023 Blink grew U.S. top line revenue by 159% and welcomed 52 new customers, now counting over 100 enterprise customers. In 2024 they will continue to focus on the U.S., its fastest growing market, planning to double the size of their U.S. headcount over the next 12 months.
For Sean, Boston has been the best combination for a European founder - easy commutability home to the UK, time zone overlap, a great culture, and access to top talent as an Enterprise SaaS startup. And on a personal note,? it felt like a great place to raise a family building a startup for the long haul.
Operators to Know (Locally):
-Marina Addonizio, Senior CSM, Enterprise
-Tanner Fogarty, Senior Enterprise Account Executive
-Matt Haley, Account Executive
-Amanda Haltmaier, Global Sales Development Director
-Courtney Hayes, Senior Marketing Manager
-Sloan Kendall, Head of Global Partnerships
-Marcy Paterson, VP, Solution Consulting
If you're interested in learning more, including the key roles Blink is hiring for, the full post is linked in the comments!
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