Shopper Approved的动态

This powerful reminder from Scott Brandley emphasizes why putting a face to your brand can transform customer relationships. Transparency and genuine connections create loyalty that lasts. Are you ready to show the person behind the brand? Watch the full episode for inspiring insights: https://lnkd.in/er-svSfa #CustomerLoyalty #BuildingTrust #BrandTransparency #CustomerConnections #BusinessGrowth #ShopperApproved

Why do people buy from you? It all comes down to trust. Natalie Oldfield, author, coach, and speaker, shares why building trust with your customers is crucial for business growth and success. She explains that people buy from people they trust. Companies are made up of people, and trust is about building relationships. Showing who you are and letting customers see the person behind the company can make a huge difference in gaining their trust and loyalty. Here’s what you’ll learn: * People buy from those they trust. * Trust is built through personal connections. * Relationships are at the heart of trust. * Showing your authentic self is crucial. * Customers want to know the person behind the company. * Building relationships of trust drives customer loyalty. Learn how to build stronger relationships of trust with your customers. Watch the full episode now! Building Unbreakable Customer Trust with Natalie Oldfield https://lnkd.in/er-svSfa

A brand promise is more than just words—it’s every interaction. Veronica St. Cyr highlights the importance of ensuring that a company's promise is felt in every customer experience and within the team itself. It reaches beyond marketing, touching every part of the business. For more from Veronica, watch her full episode here: https://lnkd.in/eBR_-ZhT

Get your popcorn ready ??, a finale more anticipated than the final episode of Lost (except not as confusing) is here: episode 4 of Get Holiday Ready with Houssein! ?????? This Thursday, join ? me and Houssein A. Al Malla ? for the epic finale of Appinio's videocast series. We’ll dive into how to track customer retention and brand metrics to ensure your success continues well beyond the holidays. We'll cover... ?? Key metrics to measure performance: Learn what to track and why it matters. ??? Tools and tactics for monitoring brand health: Dive into brand awareness and customer satisfaction surveys to keep your finger on the pulse. ?? Analyzing brand health: We’ll break down examples of different brand health scenarios and create strategies to improve retention. ?? Interactive discussions: Put these concepts into action with expert guidance. And remember, this is your last chance to catch this unmissable series. ?? ??? Date: 26/09/2024 ?? Register here:https://okt.to/7H5cio

?? Are you discussing price too early or too late? Knowing the right time can make all the difference in your customer relationships and business growth. In this episode, we unpack some of the secrets around having price conversations with clients. One key takeaway? Transparency. But not just any transparency – focus on showcasing the real value you bring to the table, beyond just hours and days. Helping you and the client focus on value rather than time. Don't miss out on how to strategically frame your pricing discussions to highlight value ?? Listen now to transform your customer interactions and drive success. ?? Ready to level up your pricing tactics? Click below to listen to the full episode!

The job doesn’t end after the sale. In this episode of Service Business Mastery, hosts Tersh Blissett?and?Josh Crouch ????? sit down with JOHN FORMICA- The "Ex-Disney Guy"?to delve into the art of crafting a memorable customer experience—before, during, and after the sale. Many businesses focus solely on doing a good job, but standing out in a competitive market requires more. It starts long before the first appointment and continues well beyond the initial service call. To differentiate your service, consider what the customer experiences at every stage. From the first call to the follow-up, make it clear that your business goes beyond the basics.? Adding personal touches, like calling to confirm details or texting before arrival, helps clients feel prioritized and prepared. By addressing specific needs and preferences, you set a tone of care and professionalism that leaves a lasting impression. ???? Creating a seamless, customer-centered experience builds trust before you even start the job. When clients feel the difference in your approach, they’re more likely to choose you over competitors and remain loyal to your brand. ?? Listen to the full episode here: https://lnkd.in/ehsSJSuC #CustomerExperience #ServiceBusiness #SBMPodcast #CustomerCare #BusinessExcellence #ClientFirst #ServiceIndustry #FollowUp #CustomerLoyalty #TrustBuilding #Professionalism

The satisfied customer is not a loyal customer. Satisfied customers will leave without ever telling you why. How many times have you tried a product or brand, liked it, and then just never bought it again? If you’re like most people, probably too many to count. Maybe you tried another brand that you liked even better. At least angry customers usually have feedback to offer when things go wrong.? What can you do to amplify the experience you are offering to turn satisfied customers into loyal customers? Tune in to episode 30 of THE SUPER AMAZING SHOW with me and Brittany Hodak! #customerservice #customerexperience #customersatisfaction #customerloyalty #ShepHyken

A finale more anticipated than the final episode of Lost (except less confusing)... ?? It's here: episode 4 of Get Holiday Ready with Houssein! We’re wrapping up Appinio's Get Holiday Ready videocast series with a must-watch final episode focused on your post-holiday success. No cliffhangers in your strategy this year—just clear steps to win long-term. In this session, we’ll focus on retaining the customers you gained during Q4 and setting your brand up for long-term success. Here’s what we’ll cover: ?? Key metrics to measure customer retention: Learn what to track and why it matters. ??? Tools and tactics for monitoring brand health: Dive into NPS, brand awareness, and customer satisfaction surveys to keep your finger on the pulse. ?? Analyzing brand health: We’ll break down examples of different brand health scenarios and create strategies to improve retention. ?? Interactive discussions: Put these concepts into action with expert guidance. Join Houssein A. Al Malla and Valeria Arzeno as they share their expert strategies to ensure your brand thrives long-term. And remember, this is your last chance to catch this unmissable series. ?? ??? Date: 26/09/2024 ?? Register here:https://okt.to/970EXI

We're excited to present Episode 3 of our Rewards Program Breakdown series! In this episode, we delve into the highly successful beauty rewards programs offered by industry leaders Sephora and Ulta. We explore two key psychological principles that drive their success and discuss their impact on customer engagement and business growth. Key Topics Covered: Reciprocity Principle - Learn how free samples and rewards create a sense of obligation in customers, encouraging them to make additional purchases. Goal-Gradient Hypothesis - Understand how incremental goals in rewards programs motivate customers to accelerate their purchasing behavior as they get closer to the next reward tier. Resources Mentioned: Influence: Science and Practice by Dr. Robert Cialdini The Goal-Gradient Hypothesis Resurrected: Purchase Acceleration, Illusionary Goal Progress, and Customer Retention Watch the video to see how these principles are seamlessly integrated into beauty rewards programs and how they contribute to the bottom line. Stay tuned for more insights in our upcoming episodes!

Now is a great time to binge this year's episodes before our new season begins. If you've finished Dexter, Yellowstone, and the entire MCU + DC timelines, this is your next listen. https://lnkd.in/eTrk3Dn #podcast #bingewatch #customerexperience #selfdevelopment #toppodast #cxpodcast