ServiceMax, a PTC Technology的动态

? Day 2: Speed Killer No. 2 - Mastering Customer Satisfaction through Systems of Excellence Are your customers thrilled with your service? If not, it’s time to refine your systems. Today, we’re focusing on how to build a team that’s aligned with clear standards of excellence, ensuring every interaction leaves your customers satisfied and eager to come back. ?? Watch 'Creating Systems of Excellence for Outstanding Customer Service' and elevate your business to the next level! https://lnkd.in/gVix268Z

Adherence & Conformance:?These two key metrics are the unsung heroes of a successful contact center.???♀???♂? Adherence ensures smooth operations by keeping agents on schedule,?while conformance focuses on meeting the demands of each customer interaction. Learn how optimizing these metrics can elevate your contact center's performance and customer satisfaction in this blog post. Read the blog: https://lnkd.in/gXWUWt6g

Chapter 3 is focused on Customer Value and ways it can be measured and managed for higher levels of customer satisfaction and profitability. (www.mbm-book.com).

?? Want to truly understand and serve your customers? Dive into Elaine Morris's online programme! Discover the keys to superior customer satisfaction, stand out in your market, and unlock your company's true potential. Find out more here: https://ow.ly/beV750QrGGr Elaine Morris

The secret to happy customers? It all starts internally. Your customer service processes represent your customer satisfaction, so you want to make sure that it operates the best it can. In this video below, I explain how to increase your customer satisfaction all while optimizing your customer service team.

Reach out if you need help with your Commercial Energy or Decarbonization Journey - we are here to help you navigate a fast evolving and volatile energy market by listening and understanding your business's needs. #electricity #commercial #gas #renewables #customerservice ?? ? ?

We’ve identified eight factors that serve as the foundations of a customer-focused culture and that will help to drive up customer satisfaction. Download our free guide here https://lnkd.in/gdvcmr69

On episode 33 of Driving Insights, learn how the "Other 3 C's" - Commitment, Communication, and Consistency - can boost your service department's success. Enhance team performance and customer satisfaction. ?????? https://lnkd.in/eYyckAT2

The future of customer satisfaction is here! ?? What if I told you that enhancing just 5% of your business with Bridge The RFP could make this possible? And it only takes 5% more effort. Picture this for a moment: With Bridge Africa, you can ensure your business's success. By signing up on our Bridge Africa platform Visit our website to watch tutorials on how to get started! <https://lnkd.in/eDAH8fsW>

It is customer service week. What is your commitment as a company/ service provider to your clients? How are you improving your service? How are you thanking them? Whay does customer satisfaction mean to your company moving forward? #customerserviceweek