SCTelcom转发了
Uber, Amazon, and Apple are three companies that have set the standard for what consumers have come to expect from customer experience (CX). They’ve set the bar for seamless, personalized, efficient experiences that customers now expect in every single interaction with a company. They are true experience providers. At Calix, the Success team works tirelessly to help broadband service providers (BSPs) create that same CX in our industry. We've helped many clients of ours, including Tombigbee Fiber, LLC, Jade Communications and SCTelcom to name a few, execute that transformation from a service provider to a full experience provider. But how do they do it? Each company has made a deep, emotional connection with their customer and has established that through four commonalities: 1.???????Consistent, reliable network and services 2.???????World-class customer service 3.???????Compelling, informative sales and marketing 4.???????Constant evolution If a BSP can provide the tablestakes of reliable service, give customers a choice when there’s an issue to solve, blend storytelling with clear value proposition, and meet the changing customer needs every step of the way, your company can transform into a full experience provider in no time. ? Please share in the comments some of the companies you feel provide that full CX. I bet they’re consistently dispensing these four commonalities – let me know! #ConneXions24 #Broadband #ExperienceProvider
Our family favorite for CX is Osprey...they have a lifetime guarantee on their backpacks. My husband emailed them asking for a replacement part on a 25 year old hiking backpack (it has held up otherwise extremely well)...they asked him to pay for shipping so they could repair it. When they couldn't, they sent him a credit at REI (power of partnership) for a brand new, same capacity hiking backpack...25 years later. Guess what the only brand of backpacks our entire family will ever buy is?
L.L Bean
I’m adding Marriott to the list. Beyond the hotel stay, their integration from booking to check out and loyalty is ??.
Calix Solution Partnerships - Improving BSP Customer Experiences with Partners
4 个月In my opinion you can't talk about amazing customer experience without talking about Chick Fil A .. while outside of the tech space, they consistently demonstrate an amazing consistent experience that continues to evolve...while staying true to their values.