"Pre-IPO Startups Face a New Hurdle—Getting Their AI Story Right" Getting their "AI story" right is now required for software startups. That requires time and business adjustment.
“We are learning as we go,” said Tiago Paiva, chief executive and founder of Talkdesk who has been leading his company as it adjusts to this new world. Talkdesk, which was valued at $10 billion in a private financing round in 2021, is developing software for customer-service centers.
Once Talkdesk began embedding generative AI features in its software, from customer-call summaries to autonomous AI agents that respond to customer queries, it also had to adjust its pricing strategy, for example. The new AI-driven deals are larger, but revenue became less predictable than in the prior scheme, he said.
“We’ve changed prices several times over the past 12 to 18 months,” Paiva said.
https://lnkd.in/eE3x2TG9
Caltech AI Tools Instructor | AI Executive in Residence | Founder | Triathlete
3 个月Can’t wait to hear all about it! ??