Rosewood Sand Hill的动态

VisitEngland in conjunction with the AA?have?released a revised Accreditation Scheme?for self-catering properties and the hospitality industry in the UK,?designed to provide a simpler and modernised tiered approach?aimed at?encouraging industry compliance?and?increasing visitor confidence. The star rating scheme that you will be aware of still exists, however The AA has now created a?three tiered scheme?enabling the UK hospitality industry to?select the scheme that works best for them. The three tiers are : Visitor Ready (New Baseline Level) Quality Assessed (Middle Level) Star Ratings (Top Level) We have written a?more detailed article?about the new?Visitor Ready scheme?here : https://lnkd.in/eBEVjV-p

Hospitality is a people industry & the views & feedback of our customers matter & inspire each day of service. #tuesdaytestimonial #customerfeedback #customerreview #customerexperience #itmatterswhereyoustay #hiltonforthestay

Service makes the difference in Hospitality Industry

started a new journey towards improve my self and step in the world of hospitality industry.

Thought of the day for my fellow hoteliers! Curious to know your thoughts? The landscape for hotel casinos and resorts has shifted its focus to monetizing experiences, marking a significant transformation in customer behavior in places going back to 2015 during my time at Caesars Ent. The city has transitioned from a gaming-centric to an experience-driven destination, evident in the fact that 60% of paying customers in Vegas are now identified as non-gamers, this was stated back in 2015 and I am positive that has gone up. This shift has led to hotels competing to offer diverse and appealing experiences, prompting proactive approaches like Caesars establishing a dedicated department to adapt to this evolving consumer behavior and drive incremental revenue. I know this firsthand because I created that department. A key contributor to success has been the strategic use of technology, exemplified by partnerships such as the one with UrVenue at the time. This collaboration has not only resulted in substantial revenue growth but has also streamlined operations. By prioritizing customer focus and leveraging technology, teams can excel in customer development, making tasks like handling reservations, check-ins, and facilitating payments seamless. As the industry continues to evolve, the question arises: do you observe hotels maintaining a focus on creating unique experiences, and what tools or strategies do you think would further facilitate operators in effectively monetizing and enhancing customer service in this dynamic environment? We live in a social media world and that computes to consumers wanting experiences so that they can say "I did it for the Gram" #pxms #hotels #experiences #vegas #hospitality #urvenue

As a person in hospitality industry, I am so focused on satisfaction of customers and providing specific experiences for them

Teamwork in the hospitality industry is crucial for creating exceptional guest experiences.

Every day in hospitality is a new opportunity to learn, adapt, and grow. It's the small details and the passion for service that make all the difference. Proud to be part of an industry that never stops evolving. #DailyGrowth #HospitalityLife #LearningEveryday #PassionForService #Adaptability #HospitalityLeadership #Hotelier #ProudToServe #ContinuousImprovement

Creating additional bedrooms creates an opportunity to greatly improve revenue performance?? ? Increased Average Daily Rate (ADR) by 10%, Year-on-Year! ? Grew revenue by ￡334k! At MavREV, our client, a 95+ bedroom town-centre hotel converted part of its under-performing food and beverage space in to additional bedrooms. Their goal was to become an accommodation-led property, but they lacked the skills needed on-property to optimise their revenue strategy and leverage their new inventory. They appointed MavREV to provide an outsourced revenue management service to help their team deliver their revenue goals whilst further establishing their position as a great value, premium hotel in their local market. ?? Read our full client case study to learn how we delivered a great set of results ?? https://lnkd.in/eMxusJXP #hotels #revenuemanagement #revenuestrategy

Sharing the success story of Eleven Madison Park underscores a key takeaway applicable beyond the hospitality industry, emphasizing the profound impact of unreasonable hospitality in customer service. For nearly a decade, Eleven Madison Park stood as a beacon of culinary excellence, renowned for its exquisite food and impeccable service. Yet, it was a humble hotdog that taught the team the transformative power of unreasonable hospitality. This simple gesture, born out of a desire to fulfill a guest's unexpected craving, underscored the importance of going above and beyond to create unforgettable experiences. As businesses navigate an increasingly service-oriented economy, the principles of unreasonable hospitality offer a roadmap for success. By prioritizing customer satisfaction and fostering meaningful connections, organizations can differentiate themselves and drive long-term success in today's competitive landscape. Embracing these principles is about creating memories that last a lifetime. #SuccessStories #CustomerServiceExcellence https://lnkd.in/gWJc_XA5