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?? Customer Service Alert: #Faysal #Bank #Limited?? I want to share a disappointing experience with Faysal Bank regarding an ATM withdrawal issue. On 23rd May 2024, I attempted to withdraw PKR 5000/-, but the ATM did not dispense the cash. Unfortunately, the amount was still debited from my account. I immediately filed a complaint on the same day, expecting a prompt resolution. However, it has now been more than seven working days, and my issue remains unresolved. Despite numerous follow-ups, the complaint is still "in process." This has been a frustrating experience, and sadly, it is not the first time I've encountered such issues with Faysal Bank. Consistent customer service should be a priority for any bank, and this experience has left me questioning their commitment to their customers. I hope this post highlights the need for better service and faster resolution times. If anyone else has faced similar issues, please share your experiences. #CustomerService #Banking #FaysalBank #ATM #FinancialServices #FrustratedCustomer #FaysalBankLimited #MehreenSangani?

Whether you view your career path as a journey or a destination, at Wells Fargo you can shape a career that aligns with your passion and goals. A meaningful career starts with a conversation. Reach out to Loredana A., Megan Mrky-Webster or Rich Chapman, AVP to talk about what is uniquely important to you in your career.

This is for my Fellow Tellers????????. ??As a bank teller, you are the face of your institution. You are the first point of contact for many of the customers, and the quality of service you provide can make all the difference in their day. ??Remember, your role is not just about processing transactions and handling cash. You are a trusted advisor, a problem-solver, and a friendly ear for our customers. You have the power to make a positive impact on someone's life with every interaction. ??You are the backbone of your bank, working tirelessly behind the scenes to ensure that every transaction is accurate, every question is answered, and every customer leaves with a smile on their face. ??Your attention to detail, your patience, and your kindness are what set your Bank apart from other banks. You are the reason why the customers choose to bank with your institution, and why they stay. ??So, I want to encourage you to take pride in your work. You are making a difference, one customer at a time. Don't just go through the motions - own your role, embrace your responsibilities, and strive for excellence in everything you do. ??Remember, every customer interaction is an opportunity to build trust, to build relationships, and to make a positive impact. You got this!"

July 2024 saw 49 Bank branch closures driven primarily by TD Bank (21), Wells Fargo (11) and Chase (7). New York and Ohio had the most branches closed within their states during the month. There were 85 Bank branch closure approvals (closing within 90 days). Bank of America (23) led the way followed by US Bank (15 - two were drive up), Wells Fargo (11) and Chase (10). Geographically the following states will be hardest hit in the coming months: IL (7), OH (7), CA (6) & FL (5). During my 25 year banking career, I helped close over 500 branches and learned a few things to share as a consultant. If done correctly, deposit and household retention is between 90% - 95%. However, you only capture between 10% - 15% of the incremental revenue in the future from these markets. Branch closures take out cost, but at a significant loss of revenue that has to be made up elsewhere. Our branch playbooks help you develop strategies to grab share, talent acquisition and competitive insights on the customers using the closed/closing branch. We can provide traffic patterns, home/work location, demographics, retail usage and other key learnings for targeted marketing opportunities. To learn more and get specific locations closing within your branch network feel free to contact contact me directly and I'm happy to share them with you.

Faysal Bank Limited ?? Customer Service Alert: Faysal Bank Noor Credit Card ?? I am compelled to share my deeply unsatisfactory experience with Faysal Bank's services, particularly their Noor Credit Card. Unfortunately, my interactions with Faysal Bank have been among the worst banking experiences I've faced in Pakistan. Key Issues: - My Noor Credit Card has failed to work at any POS machine (swipe or tap) on multiple occasions. Despite numerous calls to the call center and lodging multiple complaints, the issue remains unresolved. - Out of at least 25 attempts, only 2-3 transactions were successful post-activation. The consistent failure of the card is unacceptable. I have documented all interactions with the call center, including names, times, and recordings, evidencing the subpar service. If this issue is not promptly resolved, I will escalate the matter to Faysal Bank executives and share my experience widely within my professional network. Faysal Bank, it's time to step up and address these concerns. Your customers deserve better. #CustomerService #Banking #FaysalBank #CreditCardIssues #CustomerExperience #PakistanBanking

IndusInd Bank It has been 30 days since the customer's request. The request was not fulfilled, I was rudely behaved with and harassed for 30 days. This branch is in Model Town III. When I escalated the matter, what did the officer of their nodal office say that the staff has been made sensitized (aware). Why?Because the staff did not have the information because the staff must have been employed by making fake promotions. Why are uneducated officers kept in the branch? If your officer does not have any information then why is it kept from him? It is clear that their officers will not even be aware of RBI guidelines. she does not even have technical knowledge. But as the officer was not aware of the matter, he did not even try to share the matter with the branch officer or share it with his team. You are just making your staff sensitized( aware ) of the problems faced by customers in the last 30 days.I have not seen a bank worse than Indusind Bank where a customer faces trouble and suffers loss due to their staff for 30 days. After that just make your staff sensitized (aware) of this.And the branch officials told that this will not happen again but there is no guarantee of this. I said that if the request is kept on hold for more than 30 days then the bank should compensate for the loss incurred during that period. Also send a mail through the official handle of the bank manager that if such an incident happens in future, the branch will be responsible for it. And the entire branch should be removed from Indusind Bank.And a compensation of Rs 10 lakh will also be given. If such an incident happens. Neither the branch's Kasak Mital's behavior has changed nor that of the branch. Also, no one has realized the mistake.

Allied Bank Limited Aizid Razzaq Gill Muhammad Naeem Shahzad Syed Muhammad Burhan-ul-Haq Khurram Ehsan Steve Jones Richard Skellett Saira Shahid Hussain Naveed Nasim Tariq Mahmood Shahid Branch code 1175 Main Bazar Doaba Subject: Complaint Regarding Misconduct and Unprofessional Behaviour of Manager at Allied Bank , 1. Unethical Business Practices On multiple occasions,manager has been involved in questionable practices that appear to be in violation of both bank policies and ethical standards. Specifically, he/she has been observed: ? Engaging in preferential treatment toward certain clients, providing them with services or benefits that are not available to all customers. ? Offering or approving unauthorized loans, credit facilities, or other financial services, possibly for personal gain or under the influence of personal relationships. ? Falsifying documents, misrepresenting account details, or encouraging staff to ignore standard procedures for processing transactions. These actions not only compromise the bank’s reputation but also put customers at significant financial risk. 2. Disrespectful and Unprofessional Conduct In addition to the unethical behavior, Manager’s regularly displays a lack of professionalism in interactions with both staff and customers. Instances of this include: Speaking in a rude and condescending manner toward customers, making them feel belittled and disrespected. Creating a toxic work environment by bullying and intimidating employees, causing a drop in morale and productivity. Frequently refusing to address customer concerns or complaints, redirecting them to lower-level staff or simply ignoring them. Such behavior directly contradicts the values of customer service excellence and respect that Allied Bank has long prided itself on. 3. Failure to Adhere to Bank Policies Despite repeated attempts by myself and other customers to follow proper channels for resolving issues, manager has shown a consistent disregard for established policies. Denying service to customers without justifiable cause or explanation. Making arbitrary decisions regarding fees, interest rates, or loan approvals, without following the correct internal procedures or offering transparency. Failing to escalate or resolve complaints in a timely manner, leaving customers in a state of confusion or frustration. These failures not only erode trust but also create unnecessary barriers to smooth financial transactions, harming both customers and the bank itself. A “bad, bullying, shameless” bank manager who uses “buzzwords” in an attempt to manipulate or mislead others while being “insulting, rude, and disgusting” creates a highly toxic and unprofessional atmosphere. This individual might resort to intimidation tactics, belittling colleagues or clients, and using empty or misleading jargon to cover up poor service or a lack of accountability.

? Banker Banter ? Today's Banker Banter is answered by Vice President & Retail Area Manager, Kristy Hollis. Q: Can I open a deposit account online? A: Yes! Customers are able to open deposit accounts online at southstarbank.com Drop your questions down below to have them answered in the next Banker Banter! #BankingTexasStyle