Revyl (YC F24)的动态

Sam Gao, an advisor at Andreessen Horowitz,?announced?the release of the technical whitepaper for Eliza, an open-source operating system for AI agents, on January 14. Click the ?? for the full story >>> https://lnkd.in/dvwVgF24

Exciting times ahead as we continue our journey with Now Assist for Field Service (FSM) and Customer Service (CSM), powered by ServiceNow’s Gen AI solution, to streamline the lead-to-cash process. While BT utilizes Telecommunications Service Management (TSM), a tailored version of ServiceNow’s CSM designed for the telecom industry, other sectors like Manufacturing benefit from industry-specific solutions such as Manufacturing Commercial Operations (MCO). This includes Service Bridge, Sales and Order Management, built on top of CSM to address their unique needs. BT’s collaboration with ServiceNow is a powerful example of bold AI thinking driving business transformation. By leveraging the Now Platform, BT builds trust at scale, reducing case resolution time to just 1 minute and cutting paperwork time by 55%. The results? 125 service platforms unified and a major leap in task automation. It’s a real testament to the power of AI in action! #ServiceNow #GenAI #DigitalTransformation #CustomerService #FieldService #AI #IndustryWorkflows

ServiceNow is an ITSM (Information Technology Service Management) Tool that offers a comprehensive suite of ITSM Capabilities such as Incident, Change, Problem, Knowledge, Service Request, Customer Service Management and all other ITIL Service Management functions, all within a single unified platform. ServiceNow has a rich visual dashboard for Reporting and it's enhanced user friendly interface makes it the best ITSM application across the World. I feel blessed to be a part of this journey as an enabler, fostering the Deployment and Transformation within BT to deliver a better and improved customer experience. When BT Group works, the World works and the World works with ServiceNow. #bthasgotyourback #betteronbt #wevegotyourback #servicenow #bettertogether #bthasgotyourback #generativeAI #improved #customerexperience

Believe it or not, telecommunications companies are the innovation leaders when it comes to technology adoption. Where they lead, virtually all others follow, whether they know it or not. Due to the nature of their customers (supporting from individuals to global enterprises), to their heavy regulation, and to the "always on" nature of their businesses, companies like British Telecom only work with the best of breed. Have a look at why BT chose ServiceNow for their AI strategy. #Servicenow #GenAI #DigitalTransformation #CustomerService #FieldService #CX #FSM

Workgrid's AI Assistant helps employees find the information they need quickly so they can get back to the high value work that needs their attention. Learn more ??

BT is putting AI to work.

Great course about MultiAI Agent systems.

Watch Kevin Johnston, CBTS Sales Engineer, and Danielle O’Keeffe, Solutions Consultant at Five9 discuss how beneficial AI is for call center agents. Discover how Five9’s AI platform provides agents with real-time sentiment analysis, guidance cards, and specialized support for complex issues: https://spr.ly/6042s4JkQ

Had a great hour gaining valuable insights from the Tech Me Up! webinar series on “A regulator’s view on the AI Act.” It's always beneficial to understand the regulatory landscape from those directly involved. Thanks for sharing your valuable insights Stefan Kulk, Otto Sleeking & Dr. Carolin Monsees