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Ever wondered how AI can do the work for you ? Just watch this webinar.

How do you measure the impact of emotional agility? It’s more than a mindset—it’s a measurable tool that drives better results in customer contact. In my latest article on Forbes, I explore how emotional agility empowers teams to adapt, connect, and deliver outstanding customer experiences, even under pressure. ?? Key insight: When you focus on results-driven emotional agility, you not only improve customer satisfaction—you drive retention, loyalty, and measurable business growth. ?? Read the full article in the comments. What are your thoughts? Let me know how your team is driving results with emotional agility! #CustomerExperience #EmotionalAgility #RealCXLeadership

?????????????? ?????????? ?????? ???? ?????? ?????????????????? ???????? ???????????????? ????????????????????? Join us on November 19th for an exclusive webinar to show you how to turn everyday interactions—emails, presentations, and calls—into valuable insights that drive business growth. Discover how easily ???? ?????? ?????????????????? ???????? ???????? ?????????????????? to strengthen customer relationships and deliver measurable results. ???????? ??????’???? ??????????: ? Capture insights from routine interactions ? Boost customer loyalty with AI-driven strategies ? Achieve real results without a complex setup Register now to secure your spot and reimagine your customer experience strategy! ?? https://bit.ly/4elIaAI

Why Experience Matters in Customer Journey Optimization Discover how fractional leadership can transform customer journeys. Learn strategies to boost retention, enhance customer experience, and drive business growth with expert insights and proven results. https://buff.ly/3Ef6ckD

Are Your Customer Support & Success Teams Operating in Silos? This Creates Big Problems ????♀? Customer support and success teams work independently for many companies, hindering a truly unified customer experience. The good news? Breaking down these silos and embracing the full customer lifecycle can solve these issues! Watch this snippet from our last webinar: Ready to learn more about breaking down silos and transforming your customer experience? ? Watch our FULL WEBINAR-ON-DEMAND and access our FREE GUIDE: https://hubs.ly/Q02x4Z5D0

You've got 10 seconds to win or lose a customer. Are you ready? Join Todd Unger, CXO at the AMA and author of The 10-Second Customer Journey, for a fireside chat on proven CX strategies to reduce friction and optimize your customer journeys. What you’ll learn: ? How customer expectations have evolved—and how to meet them. ? What makes a great customer experience and how to achieve it. ? Tactics to reduce friction and measure success. All attendees enter to win one of 10 copies of Todd’s book! Don’t miss out—register now: https://hubs.ly/Q02VpCD_0

Just finished reading "Chief Customer Officer 2.0" by Jeanne Bliss, unlocking essential strategies to enhance CX. Bliss outlines five key competencies: - Managing customers as assets - Aligning around experience - Building a customer listening path - Ensuring reliability - Fostering a customer-centric culture She underscores the significance of a holistic CX view, empowering the CCO, and establishing a Customer Room for feedback. Incorporate journey mapping, blend data with storytelling, and track metrics like NPS, CSAT, and CES. To boost customer loyalty and business growth, engage employees, enforce governance structures, and prioritize continuous improvement. #CustomerExperience #CXStrategy #CustomerCentric

As we wind down 2024, how will you and your company make your Customer First strategy a success in 2025? When you begin to create your professional customer-related new year's resolutions be sure to refesh your customer experience strategy, too. It's as simple as the the three Rs. Retool. Rethink. Rewire. Retool your value and offerings. Rethink how your customers recognize the value by leading with their perspective and feedback. And, Rewire how you deliver results and impact to and for the customer. When you utilize this approach to how you engage your customers (and related stakeholders), then you will realize greater business success, too. What improvements can you make in creating a better customer experience using the three R's?

What’s the True Value of CX? Many leaders overlook the measurable value of investing in customer experience, often seeing it as an intangible expense. But a well-designed CX strategy can lead to up to 20% revenue growth by reducing customer churn, increasing satisfaction, and driving sales. Contact Helpware to learn how it’s possible. ???

Unlock the Power of Behavioral Insights for Exceptional Customer Experiences ?? In today’s competitive market, understanding your customers on a deeper level is no longer optional—it’s essential. At Achievement Awards Group, we’ve spent decades mastering behavioral science to help businesses create personalized experiences that truly resonate. Our strategies are designed to foster loyalty, satisfaction, and long-term success by aligning with what your customers value most. Because when you understand what drives behavior, you can deliver experiences that stand out. ?? Ready to elevate your customer experience? Let’s connect and explore how we can help transform your customer satisfaction! Eve Hayes Gordon Wilson Lianne Booth, CRP Noori Allie Glynnes Oldjohn-Manuel Rodney Govender Cheryl Paarwater Norman Naidoo #AchievementAwardsGroup #CustomerExperience #BehavioralInsights #BusinessGrowth