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Customer feedback is one of the most valuable tools in running a restaurant, and it’s something I make a point of reviewing personally. Each piece of feedback—whether a compliment or a critique—comes directly to me, allowing me to stay closely connected to the day-to-day experiences of our guests. Listening in this way helps me identify areas for improvement and stay nimble when adjustments are needed. Over the years, I’ve learned that while delegation is crucial, staying tuned into the details that matter most is essential for growth. At both Chilli Fagara and MamAmis, customer insights have guided everything from menu tweaks to service enhancements, reinforcing the importance of responsiveness. It’s a balance of empowering the team while staying aligned with the metrics and experiences that drive our success. As restaurateurs, we constantly have to refine, learn, and continue building a brand our guests can trust. #branding #customerfeedback #success #growth

The Recipe for Restaurant Success Running a restaurant is a delicate balance—between creativity, operations, and customer satisfaction. Over the years, I’ve observed that the most successful restaurants have one thing in common: a strong foundation. This includes: ? Knowing your audience and crafting an experience they love. ? Streamlining operations to focus on quality without unnecessary costs. ? Designing a menu that balances creativity, practicality, and profitability. What’s fascinating is how small tweaks in these areas can create big results. For instance, rethinking a menu layout or process flow often leads to immediate improvements. ?? If you’re in the restaurant business, what’s one area you’d like to fine-tune? #RestaurantInsights #FoodBusiness #CulinaryLeadership

Queue lengths might not be the first thing you notice at a restaurant, but they hold massive sway over its success and your dining pleasure. Research shows that a 15% reduction in wait times can increase a restaurant's revenue significantly. This isn't surprising, considering that a more efficient queue means more diners and a faster turnover. What's more, customers equate shorter waits with respect for their time. A few insights: - 15% more revenue with shorter queues - Shorter waits = higher customer return rates - Efficient queues lead to more positive reviews, boosting reputation Solutions that any business can implement for better queue management include: 1. Optimizing peak-time scheduling 2. Integrating queue analytics for real-time adjustments 3. Introducing engaging environments These are practical steps toward reducing wait times, drawing in more customers, growing your business, and strengthening customer loyalty. Read all the insights in detail in our latest piece by clicking the link in the comments.??

What's the true cost of not having enough guest feedback data? ?? (And no, we aren't just talking about a generic "thumb up or down" type of feedback — but high-velocity, structured and specific feedback.) The true costs can really sneak up on you, because they affect every aspect of restaurant operations and add up over time. From operational inefficiencies, to substandard guest experience, to increased waste, so many problems slip through your fingertips when there's a lack of guest feedback. We break down — in our latest blog — the different ways money is being wasted when there's no proper guest feedback strategy present. Check it out in the comments below! #restaurant #restaurantoperations #cx #guestfeedback

During a recent conversation with our client,?Akira, CEO, Shereen Qumsieh gave us an overview why restaurant operators should embrace customer reviews -- both good and bad. Information travels fast.?If a customer has something to say about your restaurant,?good or bad,?they have countless platforms to voice it.?Wouldn't it be better to?hear it directly?from them and have the opportunity to address it? Here's why?embracing transparency with customer feedback?is a recipe for success: Open Dialogue, Open Doors:?Transparency fosters a two-way conversation with your guests.?It allows you to understand their experience firsthand and respond directly to their concerns.?This open dialogue builds trust and demonstrates that you value their feedback. Turning Feedback into Fuel:?Customer feedback,?both positive and negative,?provides valuable insights.?Positive reviews highlight your strengths and can be shared to attract new customers.?Negative feedback,?when addressed constructively,?becomes a roadmap for improvement.?Use it to identify areas where you can elevate the dining experience,?ultimately leading to happier customers. Transparency: A Sign of Confidence:?By openly addressing both praise and critique,?you project an image of confidence and accountability.?It shows you're not afraid to listen and learn,?which fosters trust and positions your restaurant as one that is dedicated to continuous improvement. ?? Read more here: https://lnkd.in/eCr8ezgd #reputationmanagement #loyalty #datainsights #customerreviews #restaurants

Navigating Uncertainty: Your Restaurant's Roadmap to Success ??? In today's cautious landscape, restaurant owners face unique challenges. But with the right strategies, you can not only survive but thrive! ?? Here are three key takeaways to boost your restaurant's resilience: 1?? Prioritize Customer Experience: Create memorable moments that keep diners coming back. 2?? Embrace Agility: Stay flexible and adapt quickly to changing market conditions. 3?? Master Your Message: Communicate effectively with your team and customers. ?? Which of these areas do you find most challenging in your restaurant? ?? Dive deeper into these strategies and discover practical implementation tips: https://buff.ly/3ZhFH6p #Agility #StayCompetitive #CustomerExperience ?? 3 min read

Standing out in the crowded restaurant market?? — Customer feedback is your secret weapon! ?? But long surveys just get ignored. ??♀? ?Here's how to get valuable insights in 5 minutes or less: ?Short & Sweet? Craft concise questions that get to the heart of the dining experience. ?Mobile-Friendly Make it easy for guests to respond on their phones, anywhere, anytime. ?Actionable Answers Uncover what truly matters to your customers and use it to improve! Unlock the power of feedback! Short, effective surveys lead to restaurant success. ??DM us to see what an effective guest survey experience looks like in action! #restaurantlife #restaurantmanagement #restaurantmanager #restauranttech #restauranttechnology #restaurantautomation #restauranthacks #restauranttips #restaurantmanagementsystem #restaurantmanagementsoftware #restaurantmanager #restaurant #bestrestaurants #MICHELINguide #michelinstar

Oh man, this is just awesome ?? Our very own Alexander Kuzmanoff created a fantastic visualization for restaurants to easily identify operational gaps using their Tattle feedback data. If you’re a restaurant operator, this will be a powerful diagram to add to your tool belt. It’s actionable, easy to digest, and provides new perspectives. Give this article a read and put boring bar charts to bed. #CX #restaurants #operations

Customer feedback is important for continuous improvement and providing exceptional service. Our guide will help you to plan and ask the right questions to get all the insights you need for long-term restaurant growth. Follow BINGAGE for more. #customerfeedback #Gudiance #customerExperience #Restaurantgrowth

?? Key Lesson from 13 Years in the Restaurant Industry Success in the restaurant business isn’t just about great food—it’s about people, processes, and persistence. Over the years, I’ve learned that: ?? Customer Experience is King: Happy customers drive repeat business and build brand loyalty. ?? Teamwork Makes the Dream Work: A motivated and well-trained team is the backbone of any successful restaurant. ?? Consistency Builds Trust: Consistent quality, service, and environment create lasting impressions. ?? Never Stop Learning: The food industry evolves rapidly—adaptability and innovation are key to staying ahead. No matter where you are in your journey, stay passionate, stay curious, and keep improving. Success will follow! #RestaurantSpecialist #LeadershipLessons #HospitalityManagement #CareerGrowth #FoodBusinessSuccess #LearnAndGrow