Japanese conglomerate Rakuten is considering merging its financial operations into one unit. The plan involves consolidating the company's bank, insurance, securities, card services, and other fintech businesses into a single group. According to Rakuten, this decision aims to enhance collaboration across fintech services, facilitate prompt decision-making, and leverage data integration and AI utilization. The reorganization is expected to take place in October.
Research by PYMNTS Intelligence indicates that consumers favor combining banking and other financial services into one place, particularly within a single app. Approximately 70% of U.S. and Australian consumers expressed interest in merging digital retail, grocery shopping, and bill tracking into an all-in-one app. Convenience-focused users prefer managing banking, investments, and shopping activities through such an everyday app.
While online banking continues to gain popularity, traditional banks recognize the value of face-to-face interactions, especially for high-value transactions. These visits offer opportunities for cross-selling additional products and services. Striking a balance between digital convenience and personalized service seems to remain an important factor for banks.
(image by gagadget)
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1 周Congrats! When arrive to Malaysia?