Director of Operations at AeroGo, Inc. | Driving Operational Excellence Through Servant Leadership
This is so true! Too often we try to do the easy fix, however that's rarely the solution of the root cause. If you have an employee who's withdrawing, underperforming, or not keeping up, look in the mirror before you point a finger! People fundamentally want to succeed and be a part of something. Root Cause Analysis isn't just for solving a non-conformance in manufacturing, it's a valuable tool in validating processes and people as well! If someone is underperforming, start asking questions internally before assuming externally. Have you supported their efforts for growth, have you provided the best training, have you provided the proper tools for success? There are so many opportunities for self correction before trying to correct someone else! If you can fix the environment you provide, you can watch that flower flourish!
David Marquet became the Captain of the Santa Fe, the Navy's worst-performing submarine. Marquet knew very little about this sub because he was initially selected to captain the USS Olympia, a nuclear-powered attack submarine, which he studied for over a year. During a simple drill to simulate a fault with the sub-reactor, Captain Marquet ordered, “ahead two-thirds.” The officer on deck repeated the order, “Ahead two-thirds.” Nothing happened. Captain Marquet noticed the helmsman looking very unsettled. Marquet asked, "What's the problem?" the helmsman pointed out that there were no two-thirds in the electric propulsion mode, unlike all his previous submarines. The officer was asked, “did you know there were no two-thirds?” the officer responded, “yes,” but repeated the command, knowing it was wrong. Now, Captain Marquet did not have the luxury of changing his crew, unlike what typically takes place in most business organizations. Captain Marquet?realized that the leader-follower environment his team has grown accustomed to failed, and if he had any chance to turn around the performance of this sub, the environment must change. Marquet began treating his crew as leaders, giving rather than taking control. He changed the environment, and not long after, the Santa Fe went from the Navy's worst-performing submarine to the best navel sub in its history. As leaders, when you get the environment right, great things can happen because it’s never the people; it’s the environment. Click the link in the comments to read more. #leadership #management #leadershipfirst #executivesandmanagement #inspiration #giffordthomas #unlockthehiddenleader
Listening to your employees is one of the most important things leadership can do.
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Great perspective!
Valid point
Absolutely fantastic!!!
Great perspective!!
Well said Justin Evans